Hidi Reyes
Sherman,TX
Summary
Driven professional with a proven track record at First National Bank Of Tom Bean, enhancing customer loyalty through exceptional service and efficient transaction handling. Skilled in data entry and bilingual communication, adept at fostering client relationships and team cooperation. Achieved significant improvements in client retention and operational efficiency.
Overview
3
3
years of professional experience
Work History
Bank Teller
First National Bank Of Tom Bean
06.2021 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Assistant
Cravens Funeral Home Funeral Home
04.2023 - 10.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Education
Associate of Applied Science - Office And Computer Technology
Grayson College
Denison, TX05.2023
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Data Entry Efficiency
- Customer Needs Assessment
- Strong Work Ethic
- Excellent time management skills
- Bilingual in Spanish
- Attention to Detail
- Team Cooperation
- Sorting and Filing
Timeline
Office Assistant
Cravens Funeral Home Funeral Home
04.2023 - 10.2024
Bank Teller
First National Bank Of Tom Bean
06.2021 - Current
Associate of Applied Science - Office And Computer Technology
Grayson College
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