Hiedi Fernandez
Phoenix,AZ
Summary
- Dynamic professional with extensive experience at Kelly Services, excelling in roles from Collections Coordinator to Customer Service Specialist. With over two years of previous property management experience in both single family and multi-family, rental industry. Leveraged bilingual proficiency and exceptional customer service skills to enhance client satisfaction and performance metrics. Demonstrated expertise in Yardi Voyager and Salesforce, achieving significant improvements in payment collection and process efficiency. Proven ability to maintain composure and effectiveness under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collections Coordinator
Kelly Services
04.2021 - Current
- Proficient use of Yardi Voyager and Salesforce.
- Computer literate, ability to comfortably navigate new technology and competent in MS Office suite.
- Able to thrive in a dynamic, fast-changing, growth environment while building and maintaining positive relationships internally and externally.
- Applied to customer balances. Negotiated to collect balances in full while providing pleasant experiences for our clients.
Manufacturing Technician at Intel Ocotillo
Kelly Services
04.2020 - 04.2021
- Maintained daily tool and part audits to ensure sufficient material upkeep.
- Performed preventative maintenance tasks such as chamber kit changes, super cleans, and lock out tag out.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Followed routine maintenance checklist.
- Cleaned parts to keep semiconductor equipment operating at peak performance.
- Loaded, unloaded and moved material to and from storage and production areas.
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Customer Service Specialist
Kelly Services
07.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Westwood High School
Mesa, AZ05.2018
Skills
- Fluent in Spanish and English
- Customer services
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Certification
- BLS - Basic Life Support (CPR and AED) - American Heart Association
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Coordinator
Kelly Services
04.2021 - Current
Manufacturing Technician at Intel Ocotillo
Kelly Services
04.2020 - 04.2021
Customer Service Specialist
Kelly Services
07.2018 - 04.2020
High School Diploma -
Westwood High School
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