Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hiedi Hernandez

Worland,WY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Detail-oriented Chemistry Supervisor well-versed in performing tests such as urinalysis, and blood smears. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Ready to bring 12 years of related experience to challenging new role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

MLT

Washakie Medical Center
08.2010 - Current
  • Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
  • Followed safety protocols to maintain safe and secure laboratory environment.
  • Prepared laboratory samples for analysis and performed data entry for accurate reporting.
  • Prepared reagents and solutions, making readily available during testing for convenience.
  • Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
  • Trained and supervised new laboratory staff to improve skills in laboratory procedures.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
  • Identified and traced quality control issues impacting laboratory results.
  • Conducted wide range of laboratory tests and recorded results.
  • Utilized advanced technologies to identify and analyze complex medical samples.
  • Participated in laboratory audits and assessments to maintain compliance and improve results.
  • Recorded and maintained accurate data to facilitate tracking of results.

X-ray Receptionist

Washakie Medical Center
01.2011 - 05.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Medical Records Clerk

Washakie Medical Center
02.2011 - 12.2011
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient records systems by archiving, scanning and indexing important documents and files.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.

Education

Associate of Applied Science - Medical Laboratory Technology

Casper College
Casper, WY
05.2014

Skills

  • Reading Comprehension
  • Materials Testing
  • Patient Relations
  • Insurance pre-authorizations
  • Patient Benefits Confirmation
  • Telephone Skills
  • Organization and Efficiency
  • Customer and Client Relations
  • Patient Records Documentation
  • Lab Testing

Certification

  • MLT - Medical Laboratory Technician
  • First Aid/CPR Certified

Timeline

Medical Records Clerk

Washakie Medical Center
02.2011 - 12.2011

X-ray Receptionist

Washakie Medical Center
01.2011 - 05.2012

MLT

Washakie Medical Center
08.2010 - Current

Associate of Applied Science - Medical Laboratory Technology

Casper College

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Hiedi Hernandez