Hiedi Jack

• Delivered exceptional customer service in fast-paced dining environment.
• Managed table assignments to optimize seating and minimize wait times.
• Trained new staff on menu items, service standards, and operational procedures.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Handled cash transactions accurately and maintained balanced cash drawers.

Greeted customers, seated customer, took food and drink orders, input order into POS. Also overseen operation of store and staff. Did inventory, ordered food.

• Assisted in training new staff on menu knowledge and customer service standards.
• Coordinated inventory management to ensure timely restocking of supplies.
• Implemented process improvements to enhance dining room efficiency and guest satisfaction.
• Supervised daily operations, ensuring compliance with health and safety regulations.
• Resolved customer complaints swiftly, maintaining a positive dining experience for guests.
• Collaborated with management to establish service goals and track performance outcomes.
• Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
• Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
• Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.