Summary
Overview
Work History
Education
Skills
References
Timeline
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Hiedi Mogard

Eau Claire,WI

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.

Overview

6
6
years of professional experience

Work History

Direct Support Professional

NPI/Bridges/Dungarvin
Eau Claire, WI
01.2024 - Current
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Followed care plan and directions to administer medications.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided guidance and support to ensure safety of individuals served.
  • Maintained detailed records of services performed on clients.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Cashier

Northern Wisconsin State Fair
Chippewa Falls, WI
07.2020 - 07.2024
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Greeted customers upon entering the store and provided assistance.

Cashier Ticket Sales

Rockfest/Countryfest concerts
Cadott, WI
06.2018 - 07.2023
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Greeted customers, answered questions and provided assistance with ticket purchases.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed daily opening and closing procedures such as counting money, reconciling tills.
  • Assisted in training new Ticket Sellers on proper operating procedures and processes.
  • Communicated effectively with supervisors regarding customer feedback or requests.

Education

Associate of Science - Medical Administrative Assistant

National American University - Rapid City
Rapid City, SD
08-2018

Skills

  • Care Delivery
  • Chronic Disease Management
  • Indirect Patient Care
  • Appointment Scheduling
  • ADL Support
  • Behavioral Management
  • Cash Register Operation
  • Customer Assistance
  • Product Recommendations
  • Cash Handling
  • POS Systems
  • Customer Service
  • Product Knowledge
  • Cash Drawer Balancing
  • Credit and Cash Transactions
  • Staff Training
  • Issue Resolution

References

References available upon request.

Timeline

Direct Support Professional

NPI/Bridges/Dungarvin
01.2024 - Current

Cashier

Northern Wisconsin State Fair
07.2020 - 07.2024

Cashier Ticket Sales

Rockfest/Countryfest concerts
06.2018 - 07.2023

Associate of Science - Medical Administrative Assistant

National American University - Rapid City

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Hiedi Mogard