Hiedra Martinez
El Mirage,AZ
Summary
Successful individual with several years of retail experience including management. Dedicated professional who seeks to understand customer needs. Trustworthy and reliable when handling customer payments.
Overview
20
20
years of professional experience
Work History
Owner
Done Rite Appliance Repair
12.2016 - 05.2025
- As the Owner of Done Rite Appliance Repair, I was directly responsible for:
- Managing all billing and scheduling operations, ensuring efficient workflow and client satisfaction.
- Conducting over-the-phone diagnostics, efficiently gathering model and serial numbers to accurately identify issues.
- Researched and sourced crucial part numbers and pricing to provide precise and transparent repair estimates to customers.
- Delivering exceptional customer service, building strong client relationship and resolving inquires effectively
Fairy Tale Brownies
08.2015 - 12.2015
- Baked prepared items in production ovens or on grills
- Combined measured ingredients in bowls of mixing, blending, or cooking machinery Measured and weighed ingredients
- Observed color of products being baked, and adjusted oven temperatures, humidity, and conveyor speeds accordingly
- Rolled, kneaded, cut, and shaped dough to form sweet rolls, pie crusts, tarts, cookies Set oven temperatures and placed items into hot ovens for baking
- Communicated information regarding products and services to customers
Assistant Manager
ARCO AM/PM
08.2007 - 08.2010
- Balanced cash drawer at the end of the shift
- Balanced daily receipts, cash, and prepared bank deposits
- Developed knowledge of bank account transactions
- Operated a cash register
- Processed a high volume of transactions in cash, checks and credit card sales
- Replenished cash in registers on a regular basis and totaled out cash balance
- Promoted to Assistant Manger after a year of employment
Jimmy Cleaning Service
01.2005 - 08.2005
- Ability to do laundry and the knowledge to launder clothes appropriately using laundry detergent and bleach
- Ability to iron clothes without scorching or burning fabrics
- Cleaned floors, windows, and walls using commercial cleaning products
- Thorough cleaning of all rooms, replacing linen, towels, vacuuming, dusting, mopping and thorough bathroom cleaning
Education
GED -
Literacy Volunteers
Phoenix, AZSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Staff management
- Financial management
- Staff hiring
- Profit and loss analysis
- Customer service
- Decision-making
- Customer service management
- Team leadership
- Scheduling
- Inventory control
- Business leadership
- Purchasing and planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Owner
Done Rite Appliance Repair
12.2016 - 05.2025
Fairy Tale Brownies
08.2015 - 12.2015
Assistant Manager
ARCO AM/PM
08.2007 - 08.2010
Jimmy Cleaning Service
01.2005 - 08.2005
GED -
Literacy Volunteers
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