Hiedy Eissa

• Assisted four different dentists across a broad range of procedures, including implant procedures, contributing to the care of 2,000+ patients, while supporting efficient clinical workflow and patient management.
• Experienced with the most recent dental AI tools, such as Overjet.
• Responsible for all Invisalign cases, including the periodic scans, patient education using the Invisalign outcome simulator, and ordering any additional or replacement trays.
• Using the Itero scanner for different procedures, such as crowns, implant crowns, and dentures.
• Designing and milling crowns using the FastMillPro.
• Taking preliminary impressions.
• Fabrication, polishing, and adjusting of temporary crowns.
• Performing dental radiographs, including CBCTs, and panoramic radiographs.
• Experienced with using dental software such as EagleSoft.
• Educating patients on treatment procedures and post-procedure home care.
• Maintained patient notes and charts, including medical histories, medications, and allergies.
• Maintaining the cleanliness and organization of dental operatories and equipment.
• Scheduling appointments and coordinating patient flow in the office.
• Sterilizing dental equipment in accordance with infection control policies.
• Ensuring compliance with OSHA and HIPAA protocols and infection control procedures daily.
• Contacting laboratories and companies' representatives to ensure a seamless workflow.
• Assisting in inventory management by tracking dental supplies, and ordering as needed.
• Assisting in the training of new dental assistants by providing guidance on protocols and processes.

• Conducted comprehensive dental examinations and assessments.
• Developed personalized treatment plans in collaboration with patients and dental team.
• Provided preventive, restorative, and cosmetic dentistry services, including fillings, crowns, bridges, simple root canal treatments, complete dentures, partial dentures, and simple extractions.
• Collaborated with specialists when referring patients for advanced care.
• Prescribed medications such as antibiotics and pain killers when necessary.
• Educated patients on oral hygiene practices and preventive care methods.
• Adhered to ethical principles while providing care that was respectful of patient autonomy.
• Reviewed medical histories prior to performing any treatments.
• Ensured a safe working environment by adhering to OSHA standards.

Completed a comprehensive 12-month clinical internship across all major dental specialties, with structured rotations including:

• Restorative Dentistry (1 month)

• Endodontics (2 months)

• Fixed Prosthodontics (2 months)

• Removable Prosthodontics (2 months)

• Oral & Maxillofacial Surgery (1 month)

• Periodontics (1 month)

• Oral Radiology (1 month)

• Pediatric Dentistry (1 month)

• Orthodontics (1 month)

Key Responsibilities & Achievements:

• Managed cases independently from diagnosis and comprehensive treatment planning to execution and follow-up care under faculty supervision.

• Delivered patient-centered care with emphasis on ethical practice, clinical excellence, and patient satisfaction.

• Educated patients on oral health, preventive care, and long-term treatment outcomes to enhance compliance and awareness.

• Performed a wide range of procedures including restorative treatments, root canal therapy, fixed and removable prosthetics, extractions, periodontal therapy, pediatric treatments, and orthodontic case assessments.

• Coordinated with dental laboratories and material vendors.

• Demonstrated strong problem-solving skills and clinical judgment in managing complex and multidisciplinary cases.

• Attended continuous faculty-led lectures and case discussions to enhance knowledge of evolving treatment modalities, evidence-based dentistry, and patient management strategies.

• Shadowed in a general dental office during my internship year to observe clinical workflow and day-to-day practice operations.
• Discussed complex cases with the dentist and improved my ability to interpret X-rays and CBCT images to support treatment planning and outcome prediction.
• Developed soft skills in patient communication, case presentation, problem-solving, and understanding practice management while interacting with front desk staff, assistants, associate dentists, and patients.

• Participated in the organization and execution of day camps, overnight camps, and events that aim to bring exceptional learning to life through fun, engaging environments for the new generation.

• Built strong relationships with children of diverse ages and backgrounds through daily engagement and mentorship.

• Led games followed by reflection time, helping kids connect activities to real-life values like teamwork, respect, and responsibility.

• Managed conflicts and guided children in resolving them constructively.

• Communicated with parents to support each child’s growth and experience.

• Organized team-building events for corporate groups and served underserved schools and communities.

• As Team Leader: supervised counselors, coordinated activities, and applied formal leadership training in communication, problem-solving, and team management.