Hielda Mendoza Garrido
Toppenish,WA
Summary
Experienced Shipping Clerk with over 20 years of experience in Agriculture Industry . Excellent reputation for resolving problems and improving customer satisfaction. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
22
22
years of professional experience
Work History
Clerk, Supervisor Assistant
Columbia Valley Fruit LLC
2016.09 - Current
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements .
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Submitted documentation and reports to upper management.
- Reviewed order data to verify transactions and shipping dates.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Computer technical skills include: Famous,N2N, Compu-Tech, Microsoft and Excel.
Clerk Supervisor
Legacy Fruit Packers
2014.03 - 2016.08
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Computer technical skills include: Famous, High Jump, Microsoft and Outlook,Google chrome
Shipping Clerk
Olympic Fruit Company LLC
2001.08 - 2014.10
- Monitored multiple databases to keep track of all company inventory.
- Provided onsite training .
- Created communication strategies to meet client objectives.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Inputted information from customer calls and onsite service visits into the company's system using Famous.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reviewed order data to verify transactions and shipping dates.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Computer technical skills include: Famous, Microsoft and Outlook,Google chrome.
Education
GED -
East Valley High School
Yakima, WASkills
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Decision Making
- Teamwork and Collaboration
- Drawing Preparation
- Application Verification
- Budget Tracking
- POS Inventory System Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clerk, Supervisor Assistant
Columbia Valley Fruit LLC
2016.09 - Current
Clerk Supervisor
Legacy Fruit Packers
2014.03 - 2016.08
Shipping Clerk
Olympic Fruit Company LLC
2001.08 - 2014.10
GED -
East Valley High School
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