Hien Nguyen
AUSTIN
Summary
Experienced People Leader and Sales Management professional with ability to perform under pressure seeks new Leadership position. Excellent leadership and communication skills, external and internal client retention motivated, and results driven team player. Engaging Inside Sales Manager dedicated to customer base expansion and Facial aesthetics sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
19
19
years of professional experience
Work History
Senior Inside Sales Manager, SkinMedica
Allergan Aesthetics By AbbVie
06.2018 - Current
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Updated accounts and grew long-term relationships with clients.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Managed up to 8 Sales Specialists by coaching on effective sales techniques, monitoring performance and offering impactful feedback
- Created and led product workshops during National Sales meetings
Account Manager
Enterprise Fleet Management
02.2015 - 03.2018
- Acquisition analysis based on lowest total cost of ownership
- Update credit facilities and underwriting for $15M worth of business for 45 clients
- Execute solution presentations with 85% success rate to CEO's/CFO's primarily in Government, Home Health & Human Services, Food and Beverage, and Transportation Construction industries, to minimize clients’ operating expenses
- Provide clients with implementation and ongoing technology updates, such as EFM mobile app and website
- Complete monthly expense analysis and sales pipeline reporting to management
Branch Manager
Enterprise Holdings
06.2008 - 02.2015
- Monitor safekeeping of $13M worth of assets
- Recruit staff members, conduct interviews, and oversee 30 team members
- Evaluate financial reporting systems and accounting or collection methods, and make recommendations for changes to procedures, operating guidelines, budgets, and other standard practices
- Foster strong relationships with individual or business clients to elevate brand awareness through community initiatives such as Ronald McDonald House and sponsorships with City of Austin/Round Rock.
Assistant Manager/ManagementTrainee
Enterprise Holdings
06.2004 - 06.2008
- Assist with opening and closing operations, preparing inventory for daily sales
- Training new employees with sales, underwriting, and loss control.
- Oversaw training and onboarding process for all newly hired employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor's Degree in Applied Life Sciences -
University of Louisiana at Lafayette
Lafayette, Louisiana05.2004
Skills
- Proficient in Microsoft Word, PowerPoint, and Excel applications including VLookup
- Ability to interpret data analytics and identify trends, with skills to input information into Presentations
- Tech savvy with ability to quickly learn and apply software applications such as Salesforce/CRM/SAP
Accomplishments
- Winner of 2021 SkinMedica Inside Sales Manager of the Year, Leadership Award National Sales with National attainment of 111%
- Coached and developed 5+ Inside Strategic Account Managers for promotions
- Co-led #1 Sales team in 2022 for Allergan Aesthetics, achieving milestone for SkinMedica as top performing business unit with 105% attainment
Timeline
Senior Inside Sales Manager, SkinMedica
Allergan Aesthetics By AbbVie
06.2018 - Current
Account Manager
Enterprise Fleet Management
02.2015 - 03.2018
Branch Manager
Enterprise Holdings
06.2008 - 02.2015
Assistant Manager/ManagementTrainee
Enterprise Holdings
06.2004 - 06.2008
Bachelor's Degree in Applied Life Sciences -
University of Louisiana at Lafayette
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