Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hieu Phung

Silver Spring,MD

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Specialist/Program Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Sales Manager

Beltsville Sunoco
10.2007 - Current
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Intern

DAD'S Appliance
02.2019 - 02.2020
  • Generated reports detailing findings and recommendations.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Analyzed problems and worked with teams to develop solutions.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Collected, arranged, and input information into database system.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.

Education

GED -

Clarusway IT Online Bootcamp
Tysons Corner, VA
06.2023

Skills

  • Time Management
  • Sales Quota Management
  • Consultative Selling Techniques
  • Market Research
  • Goals and performance
  • Shipping and Receiving Oversight
  • Systems and software expertise
  • Operating Procedures and Policies
  • Order Management
  • Customer Service
  • Sales Records Management
  • Inventory Management

Languages

Vietnamese
Native or Bilingual
English

Timeline

Intern

DAD'S Appliance
02.2019 - 02.2020

Sales Manager

Beltsville Sunoco
10.2007 - Current

GED -

Clarusway IT Online Bootcamp

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Hieu Phung