Hieu Tran
San Francisco,CA
Summary
Bilingual individual manages large caseloads while maintaining a high attention to detail. An astute Eligibility Worker offering extensive program eligibility knowledge and proficiency in CalSAWS. Intelligent Eligibility Worker knowledgeable in driving application processes related to economic assistance programs. Efficient professional with more than 7 years of interviewing applicants, scheduling appointments and managing administrative duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Sr. Eligibility Worker
City And County Of San Francisco
05.2018 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of Medi-Cal and food stamp benefits applications.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with completion of applications and paperwork.
- Complete telephone and in person interview with applicants.
Assistant Manager
Walgreens
08.2014 - 05.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Arts - Social Work
San Francisco State University
San Francisco, CA06.2014
Skills
- Confidential Records Management
- Standards Compliance
- Resource Information
- Information Assistance
- Client Interviews
- Reference Checking
- Effective Communication Skills
- Records Management Systems
- Accurate Documentation
- Appointment Scheduling
- Program Knowledge
- Paperwork and Documentation
Languages
Vietnamese
Native or Bilingual
Timeline
Sr. Eligibility Worker
City And County Of San Francisco
05.2018 - Current
Assistant Manager
Walgreens
08.2014 - 05.2018
Bachelor of Arts - Social Work
San Francisco State University
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