Program Management Leader with a proven track record at Sound Transit, excelling in stakeholder engagement and workforce development. Successfully established over 80 community partnerships, enhancing diversity recruitment efforts. Adept in metrics analysis and project management, driving impactful change and fostering career development initiatives. Passionate about creating inclusive talent pipelines.
Overview
28
28
years of professional experience
Work History
Senior Program Manager - Outreach and Social Media
Sound Transit
09.2022 - Current
Internal and External business relationship developer – created partnership with King County Rail to co-brand and co-market in collaborative marketing efforts.
Collaborated with business units throughout ST for brand and program awareness.
Management of Employment/Workforce Development Outreach and Community Partnership program: Established/re-established over 80 community/business/agency/educational partnerships for ST.
Establishment of extensive workforce needs analysis and created fulfillment strategy for multiple business units throughout the agency.
Management of Early Career Workforce Development Program: Creation of long-term and full-cycle pipelines from K-12, Middle School, High School, and Higher Education programs including experiential mobile classrooms, school curriculum builds, interactive career days, mentorships, site visits, high school/college internships.
Management of Employment/STEM Workforce Development Outreach and Community Partnership program.
Strategic Talent Sourcer - Established strong track record of identifying and hiring key executives and key difficult to identify talent for the agency.
Talent Acquisition Project Manager
King County Department of Natural Resources and Parks
02.2022 - 09.2022
Program Management - Managing Project Portfolio - Scope; Introduce New Talent Acquisition Model implementing: Standardized recruiting processes focusing on efficiency and candidate engagement.
Embedded diversity, equity, inclusion throughout all steps of the recruiting, hiring, and onboarding processes.
Effective marketing and branding strategy leveraging social media and community presence.
Consistent outreach strategy to create community trust and rich/effective talent pipelines.
Developed proactive recruiting strategy, leveraging talent sourcing platforms and tactics to attract passive and diverse candidates.
Metrics/Data measuring success, efficiency, diversity, promoting continuous improvement and sustainability.
Training/Supervising/Mentoring modules to retain project deliverables into permanent programs.
Talent Acquisition Manager
Pierce County Human Resources
04.2019 - 01.2022
Led, Mentored, and Supervised Talent Acquisition Team.
Modernized recruitment program to cutting-edge Talent Acquisition Model.
Implemented sourcing program to target talent to passive and diverse candidates utilizing LinkedIn Recruiter and social media.
Leveraged social media to promote careers and outreach (LinkedIn, Facebook, Twitter, Instagram).
Developed strong partnerships and optimize public awareness of County Brand via career fairs/outreach/seminars.
Create modern HR tools to ensure Diversity, Equity, and Inclusion protocols are followed throughout the County.
Develop, maintain, and leverage Talent Acquisition Metrics to optimize and diversify recruitment efforts.
Created, built, and optimized relationships with community and business partners to create diverse and talent-rich pipelines through consistent interface and establishment of workforce development partnerships.
Developed career development and performance management programs to promote retention and a successful workforce leveraging Workday workforce planning module.
Recruiting Advisor - Limited Term
City of Seattle Department
Seattle
11.2018 - 03.2019
Full lifecycle recruiting.
Created outreach programs and workforce development program for department - career fairs/outreach/seminars/ PeopleSoft workforce management applications.
Refined recruitment program to be more aligned to SDHR objectives.
Created and developed career development program to promote retention and diversity.
Senior Recruiter - Human Resources Consultant
Washington State Department of Transportation/Washington State Ferries
01.2016 - 11.2018
Full lifecycle recruiting.
Served as Deputy Manager in the absence of Manager.
Key member of Diversity and Inclusion Committee.
Created and Oversaw Outreach and Talent Pipeline program developing impactful presence at career fairs, outreach efforts, and community events.
Created talent pipelines leveraging community colleges, maritime institutes, workforce-focused non-profits, and community groups.
Streamlined maritime hiring processes to expedite fulfilling essential crewing requirements.
Trained and mentored new recruiting staff.
Created and oversaw strategic staffing and training plans for business units.
Created and managed career development services as a part of retention program for agency.
Co-Created re-envisioned in-training programs for engineering, planning, maintenance, and trades programs.
Employee Resources Specialist
Amazon
Seattle
05.2015 - 01.2016
Payroll administration and escalation management: resolving escalated payroll administration issues.
Consulted in recruiting efforts – supported in ad-hoc talent sourcing projects.
Human Resources Specialist/Benefit Administrator
Providence Health Systems
Renton
08.2011 - 04.2015
Human resources/payroll/disability insurance claim/recruiting liaison duties (interdepartmental communications coordinator).
Performed duties as a HR subject matter expert for Lean Projects and other formalized and informal projects.
Re-created and conducted New Employee Orientation.
Served extensively as interim HR generalist/HR business partner.
Coordinated CNA and RN career development initiative leveraging Oracle/Lawson tools.
Performed full lifecycle recruiting enhancing use of talent sourcing platforms.
Project Manager/Account Manager
Glasshouse Technologies
10.2008 - 07.2011
Responsible for business flow analysis and establishing new protocol and processes for global technical support.
Managed and completed projects implementing IT support software.
CCC Analyst (Consultant Contract)
Expedia, Inc
01.2008 - 10.2008
Established new departmental protocol and processes to oversee customer service and sales.
Real-time workforce analysis.
Departmental Trainer/Team Supervisor
Charles Schwab and Company
09.2006 - 12.2007
Conducted all training for the department, including customer service staff, sales staff, account managers, equity analysts, operational staff, and freshmen managers.
Accounting, reconciliation, and review of general accounts to confirm adherence to accounting practices and regulations.
Served as Mutual Funds/Corporate Actions SME and marketing team member for e.Schwab products.
Project Manager (Consultant Contract)
Advent Software
09.2005 - 12.2005
Managed projects for cultural adjustment for the client support department's offshoring from the US to the Philippines site.
Finalized and digitized offshore technical and training documents.
Departmental Trainer/Team Lead/Project Manager
Charles Schwab and Company
02.2001 - 09.2005
Led Mutual Fund trading Team.
Conducted all training for the department, including customer service staff, sales staff, account managers, equity analysts, operational staff, and freshmen managers.
Accounting, reconciliation, and review of general accounts to confirm adherence to accounting practices and regulations.
Managed departmental projects implementing CRM enhancements and implementing new processes.
Mutual Fund Team Lead
Franklin Templeton Funds
05.1997 - 02.2001
Led Mutual Fund trading Team.
Managed University Outreach/Management Trainee outreach program.
Education
Bachelor of Arts - Economics
San Francisco State University
San Francisco, CA
Skills
Stakeholder engagement
Workforce development
Diversity recruitment
Metrics analysis
Project management
Community outreach
Career development
Staff leadership
Change management
Partnership development
Timeline
Senior Program Manager - Outreach and Social Media
Sound Transit
09.2022 - Current
Talent Acquisition Project Manager
King County Department of Natural Resources and Parks
02.2022 - 09.2022
Talent Acquisition Manager
Pierce County Human Resources
04.2019 - 01.2022
Recruiting Advisor - Limited Term
City of Seattle Department
11.2018 - 03.2019
Senior Recruiter - Human Resources Consultant
Washington State Department of Transportation/Washington State Ferries