Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

HIFZA ALI

Alvin

Summary

Dynamic manager with proven expertise in customer service and team leadership at Bahama Mama. Successfully negotiated vendor contracts and enhanced service quality through data-driven action plans. Skilled in performance evaluations and relationship building, fostering a collaborative environment that drives efficiency and resolves customer issues effectively.

Overview

10
10
years of professional experience

Work History

Manager

Bahama Mama
Webster
01.2021 - 05.2025
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Cashier

Dollar Tree
Houston
01.2016 - 10.2017
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Built and maintained productive relationships with employees.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Cashier

mr hand car wash
Houston
01.2015 - 10.2017
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.

  • Collected payments and provided accurate change.

Education

Associate of Arts -

Art of
Pakistan
01-2013

High School Diploma -

Peshawar Uni
Pakistan
03-2012

Skills

  • Customer service
  • Team leadership
  • Problem solving
  • Relationship building
  • Schedule preparation
  • Performance evaluations

Affiliations

love to do painting art diys crAFTS

Timeline

Manager

Bahama Mama
01.2021 - 05.2025

Cashier

Dollar Tree
01.2016 - 10.2017

Cashier

mr hand car wash
01.2015 - 10.2017

Associate of Arts -

Art of

High School Diploma -

Peshawar Uni

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