Higinio Hernandez
El Paso,TX
Summary
Bilingual business professional with 10 years of experience in the retail industry. Demonstrate visual
merchandising with an attention to detail, time management, strategic planning, sales generation,
leadership, conflict management, and business acumen. Impact sales and profitability through compelling
merchandising and overall presentation of specific departments. Support effective talent selection,
training, coaching, recruiting, motivating and recognition.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales and Service Lead
Sephora
El Paso, TX
11.2024 - Current
- Design sales and service experiences to align with Sephora standards.
- Support and coach team members in selling, service, and operations
- Execute client service model and sales strategies
- Ensure compliance with store standards
- Support client loyalty programs and services
- Handle customer inquiries and complaints in a professional and timely mannerUtilize knowledge of the latest beauty trends and products to make personalized recommendations to clients
Assistant Service Manager
Biglots
El Paso, TX
03.2023 - 11.2024
- Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs
- Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation
- Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store’s leadership team
- Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans
Specialty Team Lead
Target
El Paso, TX
11.2022 - 03.2023
- Ensuring that all team members are aware of their responsibilities and that they are meeting deadlines
- Monitoring the progress of all projects to ensure that they are completed on time
- Reviewing and approving expense reports submitted by team members
- Training new hires on company policies and procedures
- Overseeing employees to ensure that they are performing their jobs effectively
- Making sure that the department complies with all legal requirements regarding labor laws
- OSHA regulations, and worker’s compensation laws
- Reviewing and approving requests from team members for new hires or equipment purchases
- Coordinating with other departments such as accounting, human resources, or IT to ensure that all needs are met
- Setting goals for the department based on business needs and objectives, then communicating them to all team members
Merchandise Service Manager
Lowes Home Improvement
El Paso, TX
11.2019 - 11.2022
- Overseeing project management of merchandising strategies
- Creating eye-catching store layouts that highlight the brand and aesthetic of the company
- Tracking inventory movements and systematically introducing promotions, sales, price changes
- Identify sales trends and monitor supply and demand
- Collaborating with the marketing department to brainstorm new projects, campaigns, and business ideas
- Interpreting sales reports and supplying guidance on how to improve sales and customer engagement
- Responsible for human resources development
- Coordinated training and development
- Evaluated performance
Assistant Store Manager
Walmart Inc
El Paso, TX
11.2013 - 02.2017
- Responsible for human resources development Evaluated performance Coordinated training and development Processed payroll and records Impacted goals and sales targets Tracked daily cash reports Improved financial performance metrics of assigned areas
Floor Supervisor
Fallas Paredes
El Paso, TX
11.2012 - 11.2013
- Oversaw salespeople, cashiers, shelf stockers, and other employees
- Evaluated the supply and availability of stocks, and profit-margins
- Implemented measures to avoid stock damages, theft, and wastage
- Monitored shelves stocks and product displays, and the general appearance of the store
- Motivated employees to achieve targets
- Trained staff members and scheduling shifts
Education
BBA - Business Administration
Western Technical College
El Paso, TXAAS - Graphic design
International School of Design & Technology
Tampa, FLSkills
- Project management
- Operations
- Management
- Inventory
- Logistic management
- Profit and loss
- Supply chain
- Visual merchandising
- Ecommerce sales and
- Services
- Product shrink
- Budgeting and cost
- Control
- Trend analysis
- Human Resources
- HRIS
- Kronos
- PeopleSoft
- Workday
- Recruiting
Certification
Six Sigma Green Belt Certified (SSGBC)
QuickBooks Certification
Payroll Certification
Accounting Certification
Microsoft Office Specialist: Microsoft Office
Languages
Timeline
Sales and Service Lead
Sephora
11.2024 - Current
Assistant Service Manager
Biglots
03.2023 - 11.2024
Specialty Team Lead
Target
11.2022 - 03.2023
Merchandise Service Manager
Lowes Home Improvement
11.2019 - 11.2022
Assistant Store Manager
Walmart Inc
11.2013 - 02.2017
Floor Supervisor
Fallas Paredes
11.2012 - 11.2013
BBA - Business Administration
Western Technical College
AAS - Graphic design
International School of Design & Technology
Six Sigma Green Belt Certified (SSGBC)
QuickBooks Certification
Payroll Certification
Accounting Certification
Microsoft Office Specialist: Microsoft Office