Hannah Dworsky

·Provide excellent customer service by answering questions, assisting with product selection, and sharing information about the fair trade mission, artisans, and the store's impact
·Maintain a comprehensive knowledge of the store's product inventory, including fair trade goods, artisan stories, and ethical sourcing practices, to effectively engage with customers and address inquiries
·Process sales transactions accurately and efficiently using the store's point-of-sale system, handling cash, credit card transactions, and maintaining proper documentation
· Restock and arrange merchandise products on shelves and displays, ensuring a visually appealing presentation that highlights the unique characteristics and craftsmanship of fair trade items
·Assist in receiving, unpacking, and inspecting new inventory shipments, checking for quality and accuracy, and updating inventory records accordingly
·Collaborate with store managers and fellow volunteers to execute promotional events, sales campaigns, and product demonstrations to drive traffic and increase sales
·Act as an ambassador for fair trade values and principles, promoting sustainability, social justice, and ethical consumerism within the local community
·Participate in regular team meetings and training sessions, contributing ideas, feedback, and suggestions to improve store operations and customer experience

·Develop and execute social media strategies to establish and grow the online presence of our emerging agency supporting the Great Lakes region
·Create engaging and compelling social media content across various platforms, including Facebook, Instagram, and Twitter accounts tailored to our target audience and aligned with the agency's goals and values
·Collaborate with leadership to develop a content calendar, ensuring consistent and timely delivery of high-quality social media posts, including text, images, videos, and graphics
·Manage and optimize social media profiles and pages, ensuring they are visually appealing, informative, and reflect the agency's brand identity and messaging
·Utilize social media analytics tools to track, analyze, and report on key performance metrics, including reach, engagement, conversion rates, and audience demographics, to inform future content and campaign strategies
·Monitor industry competitors and relevant stakeholders to identify areas of opportunity, industry partnerships, and potential collaborations for cross-promotion
·Provide social media training and guidance to internal team members or stakeholders, ensuring consistent brand messaging and best practices across the agency
·Stay informed about environmental and conservation issues related to the Great Lakes region, actively incorporating relevant content into social media strategies to increase awareness and support for the agency's mission

·Hosted training sessions for community members getting certified in "Mosaic Methods Partnering for Inclusion"
·Trained and educated 14 prospective coaches in "Biracial Partnerships" to help eliminate racism within their community
·Review the existing Innovation Strengths Preference Indicator booklet and familiarize yourself with its content, purpose, and target audience
·Collaborate with subject matter experts and stakeholders to understand the desired updates, improvements, or additions to the booklet's content
·Develop and update content sections that accurately and comprehensively explain the different innovation strengths, their characteristics, and how they manifest in the workforce
·Create engaging and reader-friendly descriptions of each preference, providing examples and anecdotes to illustrate their application in real-life work situations
·Ensure that the updated booklet adheres to the organization's brand guidelines, maintaining a consistent tone, style, and visual presentation
·Review and proofread the updated content to ensure accuracy, clarity, and consistency in language, grammar, and formatting
·Stay informed about advancements in the field of workforce preferences and innovation strengths, continuously seeking opportunities to enhance the booklet's relevance and usefulness

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.

• Fostered enjoyable event atmosphere through friendly guest interactions
• Welcomed guests to events, checked invitations, and oversaw proper seating.
• Set up event facilities and equipment, cleaned areas, and organized supplies.
• Helped organize and manage successful events with attendance of over 400 people.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Met needs of customer special requests to promote positive party experiences and build loyal clientele.
• Explained facility attractions to party guests and answered customer questions.
• Prepared and served meals, beverages and desserts to party guests.
• Supervised party area and delivery of services to verify guests complied with facility safety rules.
• Decorated and set tables in accordance with party themes and age groups.
• Took information about guests' party size, led to seating and offered menus.