Summary
Overview
Work History
Education
Skills
Accomplishments
Watching special needs sister, helping at home
Volunteer
Timeline
Generic

Hi'ilani Zapata

Damascus,OR

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

9
9
years of professional experience

Work History

MCDonald's Cashier

Kahala MCDonald's
04.2020 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Took food orders, packaged food for customer's, took food out to parked cars, packaged food for mobile orders, cleaned lounge area
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Preschool Aide

Kapahulu Bible Church Preschool
06.2015 - 12.2020
  • Enhanced student learning by incorporating hands-on activities and group projects in the classroom.
  • Assisted lead teacher with implementing age-appropriate curriculum, resulting in increased student engagement.
  • Supported children''s social and emotional development through positive reinforcement and individualized attention.
  • Maintained a safe and nurturing environment for preschoolers, fostering their growth and wellbeing.
  • Organized classroom materials efficiently, ensuring smooth transitions between activities.
  • Helped develop students'' fine motor skills by introducing various art projects that encouraged selfexpression.
  • Promoted language development through storytelling, songs, and engaging conversations with children.
  • Managed daily routines effectively, teaching children responsibility and time management skills.

Education

Teacher Aide Education

PATCH Hawaii
Online
05.2020

High School Diploma -

Henry J Kaiser High School
Honolulu, HI
05.2015

Skills

  • Customer Service
  • Payment Processing
  • Customer Assistance
  • Cash Handling
  • Product Restocking
  • Cash Register Operation
  • Product Recommendations

Accomplishments

  • Supervised team of 4 or 5 new staff members.
  • Trained and mentored 4 or 5 employees.

Watching special needs sister, helping at home

  • Assist to get Sister ready by giving bath, packing backpack, for Church, or outings, going to programs (school, which she graduated in May 2024)
  • Taking her out every weekend, to do Community Based Instruction, teaching her to budget by giving her a certain amount of money to spend each week.

Volunteer

Prepared Sunday School lessons for Preschool children, sometimes up to 14 children, ages 2-5.  Shopped for necessary materials to make the art projects to go along with the lesson.

Timeline

MCDonald's Cashier

Kahala MCDonald's
04.2020 - Current

Preschool Aide

Kapahulu Bible Church Preschool
06.2015 - 12.2020

Teacher Aide Education

PATCH Hawaii

High School Diploma -

Henry J Kaiser High School

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Hi'ilani Zapata