Hiilei Alaibilla
Hanapepe,HI
Summary
Service-oriented Customer Service Professional experienced in managing daily operations within cleaning service industry. Achieved operational efficiency by developing and implementing departmental work schedules while ensuring compliance with sanitation standards and safety regulations. Established vendor relationships that enhanced service delivery and introduced innovative inventory management solutions, contributing to improved customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Tylers Cleaning Service
Koloa, Hawaii
11.2024 - Current
- Supervised housekeeping members for Tyler's Cleaning Service daily cleaning operations.
- Coordinated staff assignments to maintain consistent cleaning coverage across client properties.
- Trained new hires on cleaning procedures and safety standards to uphold service quality.
Reservation Lead
Holo Holo Charters
Eleele, Hawaii
08.2021 - 10.2024
- Developed and managed work schedules for the reservations department, ensuring adequate staffing for optimal service.
- Cultivate and maintain relationships with vendors, and negotiate favorable terms.
- Introduce innovative merchandise offerings to enhance customer experience.
- Cultivate and maintain relationships with vendors, and negotiate favorable terms.
- Introduced innovative merchandise offerings, enhancing customer experience and engagement.
- Oversee inventory management, including ordering, receiving, and restocking.
- Conduct regular inventory counts to ensure accuracy.
Office Manager
Holo Holo Charters
Eleele, Hawaii
12.2018 - 03.2020
- Oversaw office equipment and in-house systems, including Vend and FareHarbor, and ensuring seamless operations.
- Partnered with reservations manager to streamline departmental operations and enhance service delivery.
- Addressed customer complaints promptly and effectively, ensuring high satisfaction levels.
- Provided training and support to new staff members.
- Assisted with accounting tasks and oversaw retail operations.
- Coordinated inventory procurement and replenishment processes to maintain optimal stock levels.
Reservationist
Holo Holo Charters
Eleele, Hawaii
04.2017 - 12.2018
- Facilitated clear communication with guests, coworkers, and affiliate partners to enhance service quality.
- Managed guest check-ins, retail sales, and phone inquiries simultaneously to ensure smooth operations.
- Communicated effectively with guests, coworkers, and affiliate partners.
- Maintained a clean and organized workspace to enhance efficiency.
- Assisted Reservations Manager with various projects and initiatives to support team objectives.
Education
High School Diploma -
Waimea High School
Waimea, HISkills
- Operational Planning
- Quality Control
- Administration and Management
- Staff training
- Team Leadership
- Customer Service
- Detail-Oriented
- Decision making
- Critical Thinking
- Office Suite skills
- Risk Management
- Active Listening
Timeline
Assistant Housekeeping Manager
Tylers Cleaning Service
11.2024 - Current
Reservation Lead
Holo Holo Charters
08.2021 - 10.2024
Office Manager
Holo Holo Charters
12.2018 - 03.2020
Reservationist
Holo Holo Charters
04.2017 - 12.2018
High School Diploma -
Waimea High School