Hi. I'm Andi Slatter
Happy Valley,OR
Summary
I am a compassionate, highly adaptable, diversely skilled professional with 10 + years experience in operations, marketing, and leadership.
Relationship building is my core strength, allowing me to build trust with clients and team members to yield quality results quickly and effectively. I have had great success in growing and increasing revenue in every role as a result of my trauma informed care background, precision, and "outside the box" thinking. I make a wonderful asset to any diverse and collaborative team looking to increase revenue and quality output.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Senior Care Consultant
Self Employed Services
Portland, OR
05.2024 - 08.2024
- Provide senior care advisory and case management services for clients with dementia.
- Develop care plan and establish client goals.
- Coordinate and connect client with support services to meet long term care solutions.
Senior Placement Advisor
Mt Hood Senior Solution
Portland, OR
11.2023 - 05.2024
- Provide expert advisory services to clients and family for long term care and senior housing options.
- Developed and implemented strategic marketing plans to generate client referrals from various medical facilities.
- Surpassed monthly sales/placement goals; increasing net operating revenue.
- Developed partnerships with outside organizations to provide client wrap arround services.
- Foster relationships with senior housing sources to provide clients and care facilities with high quality matches.
Sales and Marketing Manager
Brookdale
Wilsonville, OR
06.2023 - 11.2023
- Managed all sales and marketing activities for multiple care facilities.
- Responsible for new resident move in process; provided outstanding customer experience.
- Prepared reports on key metrics such as leads generated, conversion rates, ROI.
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
- Created and managed budgets for sales and marketing initiatives.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Achieved and maintained 100% census in multiple facilities.
Guest Services Manager
Van Mall Retirement- Leisure Care
Vancouver, WA
02.2023 - 06.2023
- Act as Assistant General Manager and secondary Administrator for 120+ care facilty.
- Oversaw all departments and operations related to guest services.
- Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
- Evaluated existing processes for efficiency and accuracy; identified opportunities for process optimization.
- Assisted in budgeting activities related to Guest Services department expenses.
- Increased resident engagement and guest service revenue by 50%.
- Created and facilitated staff trainings to increase quality services and retention.
Director of Operations
A Place At Home
Milwaukie, OR
09.2021 - 02.2023
- Oversaw all day to day operations of a large in-home care agency: recruitment, scheduling, bookkeeping, payroll, scheduling, HR, and training.
- Act as on-site Administrator, conducting pre-survey audits and ensuring compliance with OHA.
- Developed strategic marketing strategies to increase quality client referrals.
- Increased net operating revenue by $1 million and weekly billable hours from 500-1400.
- Developed and maintained client relationships to grow business and improve account retention.
- Successfully improved employment turnover through creating incentive and training programs.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Program/ Office Manager
Central City Concern- Employment Access Center
Portland, OR
04.2014 - 04.2020
- Oversaw and administratively supported multiple employment programs in an office of 40 + plus employees.
- Developed a social enterprise job training program to support single parents coming out of houselessness attain gainful employment.
- Oversaw all day to day operations associated with a small business and developing training program.
- Recruited, mentored, and trained all participants and core staff to support a growing program and business.
- Developed strategic marketing strategies to support brand awareness and increase sales.
- Managed multiple funding sources and revenue to support non profit program.
- Achieved 90% success rate for clients in training program.
- Implemented trauma informed care initiatives to improve quality services provided to vulnerable population receiving employment services.
Education
Bachelor of Arts - Motion Graphic Design
Ex'pression College For Digital Arts
Emeryville, CA06-2008
Associate of Applied Science - Audio Engineering
Austin Community College
Austin, TX06-2003
Skills
- Healthcare knowledge
- Project Management
- Relationship Building
- Case Management
- Organization Development
- Payroll Administration
- Portfolio Management
- Strategic sales
- HR
- Budgeting/Bookkeeping
Certification
- Certified Peer Support Specialist
- Certified Dementia Practitioner
- Licensed Residential Care Facility Administrator
Timeline
Senior Care Consultant
Self Employed Services
05.2024 - 08.2024
Senior Placement Advisor
Mt Hood Senior Solution
11.2023 - 05.2024
Sales and Marketing Manager
Brookdale
06.2023 - 11.2023
Guest Services Manager
Van Mall Retirement- Leisure Care
02.2023 - 06.2023
Director of Operations
A Place At Home
09.2021 - 02.2023
Program/ Office Manager
Central City Concern- Employment Access Center
04.2014 - 04.2020
Bachelor of Arts - Motion Graphic Design
Ex'pression College For Digital Arts
Associate of Applied Science - Audio Engineering
Austin Community College