Hikma Ahmed
Seattle
Summary
Dynamic and customer-focused professional with extensive experience at Fidoria Restaurant, excelling in customer service and conflict resolution. Proven ability to enhance guest satisfaction through attentive service and effective communication. Recognized for implementing menu improvements and fostering repeat business, demonstrating strong teamwork and reliability in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Local Shop In Adama
01.2023 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and conducted end-of-day reconciliations.
- Assisted customers with product inquiries and provided exceptional service.
- Ensured cleanliness and organization of checkout area for optimal shopping experience.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Implemented time-saving techniques that improved checkout efficiency during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Increased sales of promotional items by informing customers about current offers.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Restaurant Server
Fidoria Restaurant
03.2022 - 01.2023
- Delivered exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently, maintaining high levels of organization during peak hours.
- Trained and mentored new servers on restaurant policies and best practices for customer interaction.
- Implemented suggestions for menu improvements based on customer feedback to enhance offerings.
- Resolved customer complaints promptly to ensure satisfaction and uphold restaurant reputation.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Bachelor of Science - Engineering
Hawasa University
Ethiopia2027
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Customer relations
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Payment collection
- Staff training
- Guest inquiries
- Attention to detail
- Order packaging
- Sales expertise
- Decision making aptitude
- Daily reporting
- Product recommendations
- Returns processing
- Order verification
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Complaint resolution
- Promotions and discounts
- Ordering and stocking
- Hospitality and accommodation
- Checkout monitoring
- Dependability and reliability
- Problem-solving
- Honest and dependable
Timeline
Cashier
Local Shop In Adama
01.2023 - 10.2025
Restaurant Server
Fidoria Restaurant
03.2022 - 01.2023
Bachelor of Science - Engineering
Hawasa University