Hikmat Hanafi
Philadelphia,PA
Summary
Dedicated team leader emphasizing customer service excellence, effective communication, and process optimization.
Overview
3
3
years of professional experience
Work History
Team Manager
Crown hot chicken
Philadelphia, PA
06.2025 - Current
- Developed strategic plans in collaboration with management to achieve company objectives.
- Coordinated shift schedules, ensuring adequate staffing during employee absences.
- Collaborated with team members to maintain operational efficiency during staffing shortages.
Team Member
Popeyes® Louisana Kitchen
Philadelphia, PA
02.2023 - 06.2025
- Processed customer payments efficiently with cash registers to expedite transactions.
- Greeted customers warmly upon entry, fostering a welcoming environment.
- Organized and restocked supplies to enhance inventory management effectiveness.
- Responded promptly to inquiries, achieving high levels of customer satisfaction.
- Maintained cleanliness in dining and kitchen areas throughout shifts.
- Collaborated with team members to implement process improvements for service efficiency.
- Executed opening and closing duties, including display setups and sales floor upkeep.
Education
High School Diploma -
Franklin Learning Center
616 N 15th St, Philadelphia, PA1913006-2025
Community Collage of Philadelphia
1700 Spring Garden st, Philadelphia, PA 19130Skills
- Customer service excellence
- Effective communication
- Inventory management
- Decision-making
- Budget management
- Team leadership
- Process optimization
- Strategic planning
- Cash management
- Performance evaluation
Languages
Persian
Professional
Pashto
Professional
English
Professional
Timeline
Team Manager
Crown hot chicken
06.2025 - Current
Team Member
Popeyes® Louisana Kitchen
02.2023 - 06.2025
High School Diploma -
Franklin Learning Center
Community Collage of Philadelphia