Hilaire Yemeli
USA
Summary
Dynamic professional with extensive experience in patient care and community engagement, notably at Beaumont Hospital. Proven track record in improving operational efficiency and enhancing patient outcomes. Skilled in problem-solving and team collaboration, I successfully led initiatives that increased patient capacity and satisfaction, demonstrating a strong commitment to excellence in healthcare services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Owner
HY SERVICES LLC
01.2020 - Current
- Cleaning, transportation
- Containers shipping
Shadowed a Doctor
Beaumont Hospital
Grosse Pointe, USA
02.2020 - 02.2025
- Logged over 200 hours of shadowing experience across multiple medical specialties, including internal medicine, surgery, pediatrics, and obstetrics/gynecology.
- Assisted in the successful completion of 20 surgical procedures, including appendectomies, orthopedic surgeries, and cesarean sections, contributing to patient care outcomes.
- Received positive feedback from supervising physicians for demonstrating professionalism, initiative, and a strong commitment to learning during shadowing experiences.
- I presented a case study at a regional medical conference, highlighting insights gained from shadowing experiences, and contributing to professional development within the medical community.
- Facilitated patient education sessions on topics such as preventive care, medication adherence, and lifestyle modifications, reaching over 100 individuals, and promoting health literacy in the community.
Medical Volunteer
Beaumont Hospital
Grosse Pointe, USA
02.2019 - 12.2020
- Led multidisciplinary teams, reducing patient wait times by 20% and increasing diagnostic accuracy by 15%
- Implemented EHR system, reducing administrative errors by 40%
- Achieved 100% accreditation through regular audits and compliance initiatives
- Established patient education programs, improving compliance by 25%
- Secured funding for clinic expansion, increasing patient capacity by 50%
Caregiver
Pro-care Unlimited and Family Living Center
, USA
06.2018 - 02.2019
- Provided personalized care to a caseload of 10 elderly residents, ensuring their physical and emotional well-being
- Assisted with activities of daily living (ADLs), resulting in a 15% improvement in residents' overall mobility and independence
- Implemented a medication management system, reducing medication errors by 25% and improving adherence rates
- Developed and implemented personalized care plans for each resident, resulting in a 20% increase in satisfaction scores during quarterly surveys
- Fostered a supportive and engaging environment, organizing daily activities and outings to promote social interaction and cognitive stimulation
- Collaborated with healthcare professionals and family members to coordinate medical appointments and ensure continuity of care
Warehouse Worker
Amazon Warehouse
Brownstown, USA
01.2018 - 01.2019
- Sorted, assembled, and packing packages.
- Operated scanners, computers, and other equipment to track orders.
- Inspected incoming shipments for damage or discrepancies.
- Transported goods to designated areas within the warehouse facility.
- Performed cycle counts to maintain accurate inventory records.
- Organized warehouse space for efficient storage of products.
- Investigated any reported problems regarding shipping errors or damages.
- Processed returns of defective merchandise as required.
- Ensured safety protocols were followed at all times while operating machinery.
- Assisted in packaging and labeling of products for shipment.
- Used pallet jacks to move items to and from warehouse locations.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Packed boxes and stock using organizational guidelines.
Delivery Agent
Bradford Airport Logistic
DTW, USA
01.2017 - 01.2018
- Supplied restaurants and stores inside the Airport
- Maintained a safe driving record, following all traffic laws and safety regulations.
- Ensured compliance with applicable state and federal transportation regulations.
- Used a 26-foot box truck to carry goods for delivery.
- Followed detailed instructions from dispatch personnel regarding routes and deliveries.
- Delivered orders in a timely manner, ensuring customers received their packages on time.
- Cleaned interior and exterior of vehicle regularly to maintain professional appearance.
- Provided accurate documentation of all deliveries including signature verification upon completion.
- Loaded delivery vehicle with items for delivery and ensured that all packages were secure.
- Reported any issues encountered during deliveries back to the office staff immediately.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Conducted inventories and updated database to reflect accurate cargo information.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
Customer Service Volunteer
International Institute of Detroit
Detroit, USA
07.2016 - 03.2017
- Answered calls and directed clients.
- Used Excel, Microsoft's, and Word for office needs.
- Attended regular team meetings to discuss progress towards goals.
- Updated customer accounts and records as needed.
- Participated in promotional events such as trade shows or seminars.
- Provided excellent customer service at all times.
- Maintained a clean work area and organized stock shelves.
- Greeted customers and provided assistance with inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
Community Service
The International Institute of Detroit
, USA
01.2016 - 06.2016
- Increased volunteer participation by 30% through targeted recruitment strategies and outreach efforts
- Organized and led community cleanup events resulting in the removal of over 500 pounds of litter from public spaces
- Implemented a mentorship program pairing at-risk youth with adult mentors, resulting in a 25% decrease in juvenile delinquency rates in the targeted area
- Established partnerships with local businesses, securing $10,000 in in-kind donations to support community projects
- Developed and executed a series of workshops on financial literacy, reaching over 200 community members and increasing financial literacy rates by 40%
Customer Service Representative
Ds-Max Cameroon
01.2008 - 01.2014
- Answered phone call for client matters and concerned
- Trained employees regarding door to door marketing
- Managed and handle the return of products
- Used a marketing tools to ad and make sales
- Used a microsoft., word and excel for daily report
Education
CDL A- Suburban Truck Driving certificate - CDL Training
Suburban Truck Driving
Romulus, MI03.2025
Michigan Accident and Health life insurance certificate - Medicare Training
ExamFX
Online08.2024
Bachelor of Science - Department of Biology
University Of Detroit Mercy
Detroit, MI02.2022
Associate's Degree - Associate Science
Wayne County Community
Detroit06.2021
Skills
- Patient care
- Community Engagement
- Volunteer management
- Interpersonal communication
- Cultural sensitivity
- Organizational Skills
- Team collaboration
- Time management
- Problem solving
- Empathy and compassion
- Community Resource Navigation
- Adaptability
- Attention to detail
- Customer service
- Problem-solving abilities
- Business strategy
- Manage operations
- Contract negotiation
- Business growth initiatives
- Analytical thinking
- Problem-solving aptitude
- Operations management
Coursework
Research: Laboratory skills / subject interviewing & documentation / poster preparation / team-based & independent, Applications: Adobe Photoshop, Microsoft Word, Excel, PowerPoint, Publisher, Prezi, Operating Systems: Windows, Mac OS, UNIX, Related Coursework: Biology / Anatomy / Organic and Inorganic Chemistry / Statistical Methods for Biology, Languages: French / English, Social Media: LinkedIn, Facebook, Twitter, University of Detroit Mercy, 08/01/21 - 12/31/21, Reverse engineered a compound with a team of 3 peers. Organized and communicated with team; conducted lab experiments testing the solvency, viscosity, and acidity. Manufactured prototype substance; authored a report in Excel & MS Word comparing products.
Affiliations
- Be comfortable with promoting myself
- Develop people skills
- Evaluate myself
- I learn continually
- I improve my self and open to learn new skills
- I focus on my life and I practice listening skills
- I do research then I'm more active
Languages
French
Full Professional
Certification
- Accident and Health life certificate
- CDL A Certificate
Accomplishments
I create my LLC: HY services LLC
Timeline
Shadowed a Doctor
Beaumont Hospital
02.2020 - 02.2025
Small Business Owner
HY SERVICES LLC
01.2020 - Current
Medical Volunteer
Beaumont Hospital
02.2019 - 12.2020
Caregiver
Pro-care Unlimited and Family Living Center
06.2018 - 02.2019
Warehouse Worker
Amazon Warehouse
01.2018 - 01.2019
Delivery Agent
Bradford Airport Logistic
01.2017 - 01.2018
Customer Service Volunteer
International Institute of Detroit
07.2016 - 03.2017
Community Service
The International Institute of Detroit
01.2016 - 06.2016
Customer Service Representative
Ds-Max Cameroon
01.2008 - 01.2014
CDL A- Suburban Truck Driving certificate - CDL Training
Suburban Truck Driving
Michigan Accident and Health life insurance certificate - Medicare Training
ExamFX
Bachelor of Science - Department of Biology
University Of Detroit Mercy
Associate's Degree - Associate Science
Wayne County Community
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