Hilal Bas
Leonia,NJ
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Restaurant Server
The Tailor & the Cook
02.2024 - 11.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Knowledge of drinks (wine and cocktails)
- Knowledge of locally sourced food items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Server
Bella Vista Restaurant
06.2021 - 11.2023
- Social and conversational skills through customer service
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensuring food and service standards are met and customers are satisfied
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Plating desserts and making espresso beverages
- Taking drink orders and running them
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Indian Castle Travel Plaza, Roy Rogers
06.2021 - 08.2021
- Taking orders, knowledge of how to use register
- Expediting Orders and customer service
- Restocking and keeping dining area and front counter clean
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista
Indian Castle Travel Plaza, Starbucks
04.2021 - 06.2021
- Knowledge and ability to make Starbucks drinks
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Customer Service
- Maintained a clean and organized workspace for optimal productivity and safety.
Barista
The Cafe at Stone Mill
05.2019 - 06.2021
- Making coffee, specialty drinks, food, and baked goods
- Cleaning, cashing out customers, answering phone calls
- Experienced in opening and closing business
UPS Store employee
The UPS Store
07.2020 - 03.2021
- Packing Shipments for customers, processing returns, shipping for big companies like AT&t
- Making copies and custom-printed items for customers
- Keeping Store Clean, cashing customers out
Maid
The Inn at Stone Mill
05.2019 - 09.2019
- Making sure hotel rooms were clean and standards were met for guests
- Keeping lobby and kitchen clean
Education
Bachelor of Arts - Psychology
SUNY Polytechnic Institute
Utica, NY12.2024
Associate of Arts - Psychology
Mohawk Valley Community College
Utica, NY12.2023
High School -
Little Falls High School
12.2021
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cleanliness
- POS system operation
- Menu recommendations/ memorization
- Allergy awareness
- Service prioritization
- Item promotion
- Bar terminology
- Kitchen coordination
Timeline
Restaurant Server
The Tailor & the Cook
02.2024 - 11.2024
Restaurant Server
Bella Vista Restaurant
06.2021 - 11.2023
Cashier
Indian Castle Travel Plaza, Roy Rogers
06.2021 - 08.2021
Barista
Indian Castle Travel Plaza, Starbucks
04.2021 - 06.2021
UPS Store employee
The UPS Store
07.2020 - 03.2021
Barista
The Cafe at Stone Mill
05.2019 - 06.2021
Maid
The Inn at Stone Mill
05.2019 - 09.2019
High School -
Little Falls High School
Bachelor of Arts - Psychology
SUNY Polytechnic Institute
Associate of Arts - Psychology
Mohawk Valley Community College
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