Summary
Overview
Work History
Education
Skills
Statement Of Purpose
Timeline
Generic

Hilari Case

Citrus Heights,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business understanding. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Diagnostic Digital Imaging
05.2016 - Current
  • First point of contact for patients and referring professionals.
  • Developed and implemented a patient communication strategy, resulting in a 15% increase in appointment confirmations and a 10% decrease in no-show rates.
  • Part of a team providing a wide range of screening, diagnostic, and interventional procedures with compassion and integrity to ensure the highest quality, access, service, and value to patients, referring providers and partners.
  • Greets and checks in patients scheduled for imaging services; registers demographic information and processes payments.
  • Streamlined the insurance claims process, resulting in a 25% decrease in claim denials and a 10% increase in reimbursement rates.
  • Collaborated with dental providers and specialists to coordinate patient referrals, resulting in a 25% increase in patient satisfaction and improved continuity of care.
  • Manage accounts receivable effectively, reducing outstanding balances by 20% and improving cash flow for the dental practice.

Mom

Stay-At-Home Mom
08.2008 - 05.2016

Administrative Assistant

Nacht & Lewis Architects
03.2008 - 08.2008
  • Assistant to three Principal Architects.
  • Created contracts, updated spreadsheets for ongoing projects, scheduled meetings, interviews and coordinated all travel arrangements to ensure effective time management.
  • Provided administrative and secretarial support for the department and division.
  • Assisted with proposals for the marketing department.

Loan Officer / Processor

Granite Equity Group
05.2007 - 06.2008
  • Originated mortgages for home purchases, refinances, and new home construction.
  • Solidified contacts with local realtors, financial planners, contractors, and other referral sources.
  • Maintained existing clients by marketing to the database twice a month.
  • Called on hundreds of prospective leads from Lending Tree each month.
  • Objectively sought out the best loan program and fee structure that would be most beneficial to our clients.

Client Relations / Loan Processor

Paramount Equity Mortgage
04.2005 - 05.2007
  • Prospecting potential loan clients within the Paramount network.
  • Maintained constant contact with clients and lenders to ensure 100% client satisfaction.
  • Facilitated and processed 25-50 loans per month, from opening to closing, working with the Loan Officers, Lenders and Title/Escrow Companies.
  • Analyzed verification documents to ensure qualification and loan approval.
  • Generated and managed a daily pipeline report for the executive management team.

Doc Drawer/Set-up/Front Office Manager

First Franklin
12.2004 - 07.2005
  • Doc Drawer responsibilities include checking data integrity in the loan file prior to drawing docs.
  • Forward docs to escrow officers and confirm receipt with the proper follow-up procedures.
  • Make outbound sales calls to loan officers who previously submitted loans.
  • Set up responsibilities include: Determining accuracy and completeness of newly submitted loan files from Mortgage Brokers.
  • Input all appropriate data into the loan processing programs.
  • Generate credit report and AVM’s for Underwriter review.
  • Generate and mail out “Respa” pre-disclosures.
  • Maintain file set up log on a daily basis.
  • Assign, identify and reconcile Loan Officer I.D. codes.

Project Coordinator

Associates Purchasing
03.2003 - 11.2004
  • Project Manager main responsibilities include: planning, directing, coordinating activities of designated projects, and prepare weekly status reports for management.
  • Provide installation support for equipment and products, assist with design specifications and procedures, negotiate vendor transactions, and review newest techniques and latest styles available.
  • Marketing of new accounts, contacting business prospects, hosting demonstrations with new clients, and follow-up on pending proposals.

Education

Bachelor of Arts Degree in Communications -

California State University, Sacramento

Microsoft Applications – Office, Word, Excel and PowerPoint -

New Horizons Computer Learning Centers

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Computer Skills
  • Time Management
  • Customer and client relations
  • Database Management
  • Documentation Review
  • Relationship building and management
  • Teamwork and Collaboration

Statement Of Purpose

My work ethic is based upon three things: Honesty, a positive attitude, and dedication. I am highly approachable and personable, while at the same time very driven to accomplish my goals, along with the goals and expectations of the company.

Timeline

Office Manager

Diagnostic Digital Imaging
05.2016 - Current

Mom

Stay-At-Home Mom
08.2008 - 05.2016

Administrative Assistant

Nacht & Lewis Architects
03.2008 - 08.2008

Loan Officer / Processor

Granite Equity Group
05.2007 - 06.2008

Client Relations / Loan Processor

Paramount Equity Mortgage
04.2005 - 05.2007

Doc Drawer/Set-up/Front Office Manager

First Franklin
12.2004 - 07.2005

Project Coordinator

Associates Purchasing
03.2003 - 11.2004

Bachelor of Arts Degree in Communications -

California State University, Sacramento

Microsoft Applications – Office, Word, Excel and PowerPoint -

New Horizons Computer Learning Centers

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