HILARIA AGUILO
New York
Summary
Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
7
7
years of professional experience
Work History
Order Writer Specialist
Whole Foods Market Inc
03.2023 - 08.2024
- Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers.
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Provided training and support for new hires, assisting in their successful integration into their role.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction.
Customer Service Representative
PLS Check Cashing Store
03.2019 - 01.2023
- Counted cash in register drawer at beginning and end of shift
- Reviewed and resolved differences between accounting information and cash drawer
- Served needs in customers in busy environment
- Answered questions about store policies and our Pre paid Card
- Have SUPERIOR Customer Service
Retail Sales Associate
Macys Inc.
10.2018 - 06.2019
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Generated brand awareness and positive product impressions to increase sales
- Provided excellent customer service to cultivate loyalty and satisfaction
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Completed all daily tasks and special assignments with efficient and quality-driven approach
- Responded to customer questions and requests in a prompt and efficient manner
- Welcomed customers into the store and helped them locate items
Dispatcher/Phone Operator
AGAPE Luxury, Corp.
08.2017 - 08.2018
- Provided outstanding customer service
- Maintained positive relationships with all customers
- Defused volatile customer situations calmly and courteously
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved a customer complaint empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Referred unresolved customer grievances to designated departments for further investigation
- Managed over 200 calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Acted professionally and patiently when addressing negative customer feedback.
Education
HSE Diploma -
Restart Academy
New York, NY2017
Skills
- Team leadership
- Strong Problem Solving
- Active Listener
- Bilingual
- Adaptability
- Customer Service
- Teamwork
- Sales and Marketing
- Strong Work Ethic
- Multitasking
- Organization
- Patience
- Deadline-oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Order Writer Specialist
Whole Foods Market Inc
03.2023 - 08.2024
Customer Service Representative
PLS Check Cashing Store
03.2019 - 01.2023
Retail Sales Associate
Macys Inc.
10.2018 - 06.2019
Dispatcher/Phone Operator
AGAPE Luxury, Corp.
08.2017 - 08.2018
HSE Diploma -
Restart Academy
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