Summary
Overview
Work History
Education
Skills
Timeline
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Hilaria Aguilo

New York,USA

Summary

Proven leader and bilingual communicator, adept in solving complex customer issues with a strong work ethic, demonstrated at Whole Foods Market Inc. Excelled in fast-paced environments, achieving high customer satisfaction and effective team training. Skilled in multitasking and adaptability, ensuring top-notch service and operational efficiency.

Overview

7
7
years of professional experience

Work History

Order Writer Specialist

Whole Foods Market Inc
New York, NY
03.2023 - 08.2024
  • Maintained up-to-date knowledge of products, pricing, and promotions to ensure accurate order placement for customers
  • Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions
  • Provided training and support for new hires, assisting in their successful integration into their role
  • Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning
  • Demonstrated exceptional problem-solving skills to resolve complex or unique customer orders, ensuring client satisfaction

Customer Service Representative

PLS Check Cashing Store
New York, NY
03.2019 - 01.2023
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed and resolved differences between accounting information and cash drawer
  • Served needs in customers in busy environment
  • Answered questions about store policies and our Pre paid Card
  • Have SUPERIOR Customer Service

Retail Sales Associate

Macys Inc.
New york, NY
10.2018 - 06.2019
  • Organized store merchandise racks by size, style and color to promote visually appealing environment
  • Generated brand awareness and positive product impressions to increase sales
  • Provided excellent customer service to cultivate loyalty and satisfaction
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Completed all daily tasks and special assignments with efficient and quality-driven approach
  • Responded to customer questions and requests in a prompt and efficient manner
  • Welcomed customers into the store and helped them locate items

Dispatcher/Phone Operator

AGAPE Luxury, Corp.
Bronx, NEW YORK
08.2017 - 08.2018
  • Provided outstanding customer service
  • Maintained positive relationships with all customers
  • Defused volatile customer situations calmly and courteously
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Addressed and resolved a customer complaint empathetically and professionally
  • Gathered and verified all required customer information for tracking purposes
  • Referred unresolved customer grievances to designated departments for further investigation
  • Managed over 200 calls effectively and efficiently in a complex, fast-paced and challenging call center environment
  • Acted professionally and patiently when addressing negative customer feedback

Education

HSE Diploma -

Restart Academy
New York
01.2017

Skills

  • Team leadership
  • Strong problem solving
  • Active Listener
  • Bilingual
  • Adaptability
  • Customer service
  • Teamwork
  • Sales and Marketing
  • Strong work ethic
  • Multitasking
  • Organization
  • Patience
  • Deadline-oriented

Timeline

Order Writer Specialist

Whole Foods Market Inc
03.2023 - 08.2024

Customer Service Representative

PLS Check Cashing Store
03.2019 - 01.2023

Retail Sales Associate

Macys Inc.
10.2018 - 06.2019

Dispatcher/Phone Operator

AGAPE Luxury, Corp.
08.2017 - 08.2018

HSE Diploma -

Restart Academy

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Hilaria Aguilo