Hilarie Baker
Toms River,NJ
Summary
I have been in customer service for many years. I have experience in management as well as inventory, leadership, organization, and many other high-performance skills. I am very goal orientated and a quick learner. I believe that the skills and experiences that I have will bring a new outlook and bring thoughts and ideas to the table working with your company. I am efficient and self-driven.
Quality management professional with history of driving process improvements and ensuring compliance with stringent quality standards. Proven ability to collaborate effectively with cross-functional teams and achieve significant results. Known for reliability and adaptability in dynamic environments, with strong skills in process optimization and quality assurance.
Overview
17
17
years of professional experience
Work History
Quality Manager
Tag Systems USA
07.2023 - Current
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Developed and deployed production control plans and created work instructions and procedures.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Quality Auditor
Tag Systems
02.2023 - 07.2023
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
Store Director
Maverik Store
08.2013 - 12.2022
- Store Director in 4 top producing locations
- Managing 16 + employees in each location
- Work closely with staff to provide fluid movement on all processes and customer services
- Communication with all vendors pertaining to contracts and financial responsibilities
- Resolved all issues and conflicts pertaining to team members and customers, giving them action plans to improve performance and processes
- Provided performance reviews, presented corrective actions, terminations where applicable
- Participated in monthly conference calls with District Managers and implemented all new procedures for staff
- Tracked all inventory for spot check audits for accuracy and compliance
- Ensure all maintenance on equipment is up to date and within approved specs for efficiency and compliance
- Provided all reporting to District Managers displaying our stores high efficiency, effectiveness, and profitability
- Maintained and supported a positive culture to ensure staff is comfortable with open door policies to address any issue that may arise, this helps to support effective communication both internally and on the work floor
Operations Manager
Maverik Store
06.2008 - 08.2013
- Coordinated and implemented employee training schedules and staff daily schedules to ensure coverage was always maintained
- Communicated with all vendors on deliveries and orders to restock inventory
- Resolved any problems or conflicts by working with staff management
- Maintained all daily books and inventory for home office reporting
- Coordinated with vendors on all ordering of inventory and scheduling of delivery to our locations
Education
High School Diploma -
Riverside High School
Basin, WY05-1999
Skills
- Software Proficiency
- Problem Solving
- Business Development
- Time Management
- Verbal Communication
- Written Communication
- Coaching
- Training
- Performance Management
- Staff Leadership
- Sales Performance
- Profitability
- Internal auditing
- Corrective actions
- Quality processes
- Continuous improvement
- Customer satisfaction
- Problem-solving
- Team leadership
- Performance evaluations
- Customer service
- Scheduling and coordinating
- Hiring and training
- Customer relationship management
- Employee coaching and mentoring
- Schedule management
- Managing operations and efficiency
- Performance reviewing
Awards
- Achieved 300K profitability in 4 week time span to achieve yearly profitability goals.
- Awarded K2 Club status for Provo location – award reserved for highest ranking sales and profit.
Timeline
Quality Manager
Tag Systems USA
07.2023 - Current
Quality Auditor
Tag Systems
02.2023 - 07.2023
Store Director
Maverik Store
08.2013 - 12.2022
Operations Manager
Maverik Store
06.2008 - 08.2013
High School Diploma -
Riverside High School
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