Hilario Baca
San Antonio,TX
Summary
Transitioning from customer-focused environment where skills in communication and issue resolution were developed. Developed knack for understanding client needs and providing tailored solutions in fast-paced setting. Looking to leverage these transferable skills in new field to drive positive outcomes and contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Lot Representative
Carvana
05.2024 - Current
- Maintained open communication with management regarding potential improvements to lot organization or processes, contributing to continuous improvement efforts.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Expedited service appointments by promptly delivering customer vehicles to service technicians upon arrival.
- Strengthened customer trust by ensuring all vehicles were locked and secured at end of each day.
- Enhanced customer satisfaction with quick, courteous service when locating and retrieving vehicles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Greeter/ Stocker
Pablo's Collision Repairs and Automotive Service
04.2023 - 04.2024
- Maintained and managed tire and hardware inventory with regular stock assessments..
- Enhanced customer satisfaction by providing a warm and welcoming atmosphere upon entry.
- Supported store operations through efficient organization of promotional materials and signage.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain satisfaction levels.
- Demonstrated strong communication skills while answering questions about various products or services available instore.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
Education
McCollum High School
500 W Formosa Blvd, San Antonio05.2023
Skills
- Dependability
- Cleanliness standards
- Attention to detail
- Multitasking
- Customer service
- Active listening
- Data entry
- Problem resolution
- Complaint resolution
- Call management
- Welcoming demeanor
Timeline
Lot Representative
Carvana
05.2024 - Current
Customer Greeter/ Stocker
Pablo's Collision Repairs and Automotive Service
04.2023 - 04.2024
McCollum High School
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