Summary
Overview
Work History
Education
Skills
Timeline
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Hilario Birrueta

Longview,WA

Summary

Proven in delivering exceptional customer service and streamlining processes at Walmart, I excel in problem-solving and teamwork. My experience includes enhancing customer satisfaction and productivity, underpinned by a strong foundation in order processing and a positive attitude. Recognized for outstanding service, I drive results and foster collaboration.

Overview

3
3
years of professional experience

Work History

Online Order-filing and Delivery

Walmart
08.2023 - Current
  • Provided exceptional customer service through professional communication and problem-solving skills.
  • Resolved customer concerns promptly, fostering strong relationships with repeat clients.
  • Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
  • Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Verified accuracy of all deliveries against order forms.
  • Shop and pick out order items for customers.
  • View product items thoroughly to customer satisfaction and expectations.
  • Consolidating orders and totes together for easier access along for better neatness
  • Pick and dispense orders and in ordinary time manner.

Crew Member

McDonald's Restaurant
10.2021 - 04.2023
    • Worked front counter, drive-thru and other areas.
    • Took orders, prepared meals, and collected payments.
    • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
    • Worked well with teammates and accepted coaching from management team.
    • Collaborated with team members to complete orders.
    • Improved customer satisfaction by providing friendly and efficient service at the register.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
    • Promoted a positive work environment through effective communication and teamwork among staff members.
    • Assisted other team members to achieve goals.
    • Trained new team members on procedures, customer service, and sales techniques.
    • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
    • Became familiar with products to answer questions and make suggestions.
    • Addressed guest needs, questions, or concerns to create optimum experience onboard.
    • Operated cash register to ring up final bill and process various forms of payment.
    • Completed milkshakes and ice cream desserts for customers.
    • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
    • Accurately operated cash register to process customer payments.
    • Enhanced customer experiences by quickly addressing and resolving complaints.
    • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
    • Supported training of new crew members, leading to more efficient onboarding process.
    • Boosted repeat customer rates by providing friendly and engaging service.

Education

High School Diploma -

Mark Morris High School
Longview, WA
06.2024

Skills

    Loading and unloading

    Positive Attitude

    Problem-Solving

    Time Management

    Dependable and reliable

    Attention to Detail

    Time management skills

    Valid Driver's License

    Safe Driving Record

    Order picking and processing

    Teamwork and Collaboration

    Customer Service

Timeline

Online Order-filing and Delivery

Walmart
08.2023 - Current

Crew Member

McDonald's Restaurant
10.2021 - 04.2023

High School Diploma -

Mark Morris High School

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Hilario Birrueta