Hilario Orozco
Wichita,KS
Summary
Dynamic and results-driven professional with extensive experience in the autoglass industry, notably at ICT Autoglass. Proven track record in enhancing customer satisfaction through effective problem resolution and attention to detail. Skilled in power tools and equipment, while excelling in multitasking and organization to streamline operations and improve service delivery.
Overview
2026
2026
years of professional experience
Work History
Technician
Bc Autoglass
- Operated glass-cutting tools to ensure precision and quality in repairs.
- Assisted customers with product selection and service inquiries, enhancing overall satisfaction.
- Maintained a clean and organized workspace to support safety protocols and efficiency.
- Collaborated with team members to streamline repair processes, minimizing turnaround times.
- Conducted quality inspections on completed jobs to uphold high standards of workmanship.
- Trained new hires on safety procedures and equipment usage for effective onboarding.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
General Manager
Winfshieldshop
02.2007 - Current
- Operated glass-cutting tools to ensure precision and quality in repairs.
- Assisted customers with product selection and service inquiries, enhancing overall satisfaction.
- Maintained a clean and organized workspace to support safety protocols and efficiency.
- Collaborated with team members to streamline repair processes, minimizing turnaround times.
- Conducted quality inspections on completed jobs to uphold high standards of workmanship.
- Trained new hires on safety procedures and equipment usage for effective onboarding.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Manger/owner
ICT Autoglass
07.2003 - 02.2007
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed team performance, providing guidance and support to achieve operational goals.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround times.
- Coordinated training programs for new hires, fostering skill development and team integration.
- Developed and maintained relationships with suppliers to ensure timely inventory availability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Discount Autoglass
02.2000 - 06.2003
- Oversaw daily operations, ensuring efficient workflow and timely service delivery.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Managed customer inquiries, resolving issues promptly to maintain high service standards.
Education
No Degree -
Circle High School
Towanda, KSSkills
Attention to detail
Timeline
General Manager
Winfshieldshop
02.2007 - Current
Manger/owner
ICT Autoglass
07.2003 - 02.2007
Manager
Discount Autoglass
02.2000 - 06.2003
Technician
Bc Autoglass
No Degree -
Circle High School