Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Hilario E. Zavala

Mercedes,Texas

Summary

Experienced Assistant Store Manager of Operations confidently leading retail teams for over 10 years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Enthusiastic manager with strong cognitive skills encompassing utmost level of trust and integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager of Operations

Home Goods
Mcallen, Tx
02.2020 - Current
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations
  • Oversee and monitor loss prevention and operational programs.
  • Work with Store Manager in areas of Merchandising, Operations, Customer Service, and Human Resources within high-volume store location.
  • Manage daily activity of sales floor, backroom, front end and cash office.
  • Ensure every customer has a positive shopping experience.
  • Develop creative plans to increase store sales.

Merchandise Team Lead/Key Holder

Academy Sports + Outdoors
Mcallen, Tx
11.2017 - 12.2019
  • Manages and provides guidance to merchandising team members that drive exceptional customer service and execution of operational tasks
  • Assists manager with daily planning of operational tasks assigned to store
  • Oversees special or ongoing process improvement projects and initiatives
  • Assists with departmental zoning by providing support, guidance and overseeing recovery process
  • Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President
  • Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks
  • Required to complete Firearms Sales Certification Training.
  • Planned and coordinated product availability for advertising and promotion purposes
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility

CSR /Mentor

Maximus
Edinburg, Tx
07.2013 - 10.2017
  • As a Mentor, we are responsible for developing new hires
  • Answer and screen incoming customer inquiries, respond to customer inquiries by providing information on programs and services
  • Respond to requests and take actions on clients cases
  • Follow standard procedures and scripted dialogue to ensure consistency and accuracy
  • Facilitate and direct customer interactions by soliciting needed information, clarifying responses, and addressing concerns
  • Display excellent customer service skills with consistency, accuracy, and professionalism.

Education

Bachelors Degree in BA. My - Business Administration

South Texas College
Weslaco, TX
2019

High School Diploma - undefined

MERCEDES HIGH SCHOOL
2003

Skills

  • Develop Talent and Effective Teams
  • Goal Setting
  • Decision Making
  • Customer Service Management
  • Focus and Follow-Through
  • Multitasking and Prioritization
  • Deadline Management
  • Performance Assessment
  • Originality and Creativity
  • Records Organization and Management

Accomplishments


  • Loan Executive Ambassador of the week
  • #1 in TJX apps in district
  • Reached 79% in associate application participation
  • Top comp store in district
  • Top $ increase in district
  • Lead district in shrink percentage
  • New Management Guide board member

Certification

  • Loan Executive Officer, United Way - 1 Year

Affiliations

  • Loan Executive Officer at United Way of South Texas

Timeline

Assistant Store Manager of Operations

Home Goods
02.2020 - Current

Merchandise Team Lead/Key Holder

Academy Sports + Outdoors
11.2017 - 12.2019

CSR /Mentor

Maximus
07.2013 - 10.2017

Bachelors Degree in BA. My - Business Administration

South Texas College

High School Diploma - undefined

MERCEDES HIGH SCHOOL

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Hilario E. Zavala