Dr. Victor Figueroa Physical Therapy & Rehabilitation Unit
Administered professional physical therapy to standard patients and competitive athletes suffering from severe injuries, including femur fractures, tendinitis, bursitis, lower back and dorsal inflammation, muscle/tendon spasms, Achilles tendon ruptures, ankle trauma, and digital joint capsulitis.
Maintained corporate archive filing, check coding, and telephone switchboard management; served as acting warehouse manager when required.
Senior Operations Supervisor
Dre Repair Services Encoré
Dominican Republic
2021 - 2022
Serve as the general supervisor of daily operational activities.
Monitor areas and facilities to ensure strict compliance with security protocols established by the department and the corporation.
Lead complex internal investigation processes and intelligence analysis.
Manage and execute safety protocols in direct coordination with the industrial security department.
Security Manager
Almacenes El Canal
01.2019 - 02.2018
Supervised physical security personnel and coordinated scheduling across two shifts, managing a total of 13 security officers.
Designed and executed emergency response protocols, including evacuation procedures, fire prevention, and first aid.
Oversee and manage monitoring center daily operations.
Operations Assistant Manager
Corporación de Seguridad Integral
10.2016 - 12.2017
Provided general supervision over daily operational tasks and managed corporate service accounts.
Conducted onboarding, foundational instruction, and training programs for newly hired personnel.
Enforced rigorous quality control procedures for on-duty security officers.
Loss Prevention Agent
J.W. Marriott Hotel Santo Domingo
11.2014 - 10.2016
Conducted comprehensive supervision of hotel facilities to mitigate and prevent organizational risks.
Managed timekeeper logging and scheduling compliance.
Operations Manager / Operations Coordinator
Gold Bull
06.2015 - 01.2016
Recruited service personnel, managed department payroll, and provided comprehensive field supervision across active security posts.
Coordinator
Security Force
- 09.2014
Coordinated day-to-day security routines, visited account managers, conducted unannounced post inspections, and managed uniform quality standards.
VIP Escort & Executive Protection
Dominican Watchman National
- 02.2014
Provided high-profile close protection and security detail for a senior executive at a major telecommunications firm.
Operations Shift Supervisor
American Embassy / Consulate
12.2011 - 02.2012
Directly supervised all guard posts at the American Consulate, verifying that tactical entries and incident logging in the logbooks strictly followed General Orders.
Ensured 100% headcount punctuality, checking that all guards were correctly uniformed, fully equipped, and present at designated stations.
Verified seamless shift relief handovers and knowledge transfers between outgoing and incoming personnel.
Served as the primary strategic liaison between the Regional Security Office (RSO) and the guarding force, reporting incidents and requesting advisory support.
Conducted rigorous post inspections every 30 minutes, providing real-time instructions, tactical awareness briefings, and constructive guidance.
Operations Supervisor Officer
American Embassy / Consulate
03.2009 - 12.2011
Managed complete day-to-day operations across multiple security posts consisting of more than 100 security guards and 6 mobile units securing diplomatic personnel housing.
Directed the receiving center operations for the GPRS alarm tracking network (Osbourne System 2).
Tracked transport vehicle mileage and audited daily shift attendance reports.
Customer Service Specialist
Las Américas International Airport (AERODOM)
10.2001 - 10.2001
Provided high-quality public-facing airport customer services and passenger navigation aid.
Managed the formal reception of English-speaking international delegations arriving via Las Américas International Airport, actively resolving linguistic barriers and logistically streamlining processes during the sports event.
Served as the dedicated team liaison for the United States National Women's Volleyball Team, organizing practice schedules, coordinating stadium match timings, and organizing supply logistics.
Assigned similar international logistics responsibilities during high-level athletic visits from the United States Professional Volleyball league (USPV), the Royal Spanish Volleyball Federation, and Volleyball Australia.
Education
Bachelor’s Degree - Pharmacy
Universidad Autónoma de Santo Domingo
Secondary Education Graduate - undefined
Liceo Juan de Jesús Reyes
Mao, Valverde
01-1999
Primary Education - undefined
Escuela Juan Isidro Pérez
Mao, Valverde
01-1994
Skills
Languages: Fluent English, knowledge of French
Core Competencies: Proactive, results-oriented, strong sense of urgency, excellent customer service, and continuous information gathering
Specialized Expertise: Specialized Security Operations, National and Foreign Close Protection Services (VIP Escort)
Certification
National Intelligence Department (DNI): Site and Route Surveying, Tactical Intelligence Analysis
JW Marriott International Corporate Training: In the Beginning Foundational Training, Fine Tuning (Act III), Perfect Pitch (Act III), Work-Life Balance Optimization, Bloodborne Pathogens Safety, Hazard Communication Standard, Lockout/Tagout Operations for Affected Associates, Maintaining Life Balance, Performing Fire Sprinkler System Inspections and Tests, Bomb Detection Assessment, Job Safety Analysis (JSA), Fire Extinguisher Emergency Training, Investigating and Documenting a Work-Related Injury, Armed Attack & Active Shooter Tactics, Global Anti-Corruption & Compliance, Harassment Prevention Training for Non-Managers, Defensive & Driver Safety
INFOTEP (National Institute of Technical-Vocational Training): Methodological Training Course for Professional Facilitators
Dominican Watchman National Corporate Academy: Local Criminal Law and Power of Arrest, General Orders and Dedicated Post Orders, Essential Tactical Tools for Security Personnel, First Aid and Cardiopulmonary Resuscitation (CPR), Fire & Explosives Mitigation, Unarmed Hand-to-Hand Self Defense, Chemical and Biological Attack Countermeasures, Access Control Technological Systems, Post Logbook Maintenance and Incident Report Preparation, Advanced Observation & Surveillance Techniques, Professional Firearm Qualification
Liceo Juan de Jesús Reyes (Mao): Microsoft Office Productivity Suite Certification
Santa Cruz English Institute (Mao): Professional English Language Certification