Summary
Work History
Education
Skills
Timeline
Generic

Hilary Mabry

Hot Springs,AR

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Work History

Sales Development Representative

OutBoundView
04 2022 - 02 2023
  • Won new business by articulating full value of company's capabilities to prospects and obtained companies first million dollar contract.
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Achieved and exceeded monthly and annual sales targets.
  • Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
  • Optimized email campaigns using A/B testing techniques to improve open rates, click-through rates, and lead conversions.

Transfer Agent/Customer Service Representative

Seniorcare USA
06 2020 - 04 2022
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Collaborated with team members to develop new strategies for improving operational efficiency within department.
  • Provided exceptional customer service through active listening skills, empathy, professionalism, resulting in positive client feedback ratings.
  • Assisted in training new employees on company procedures, policies, and best practices to ensure seamless integration into the team.

Office Manager

Bionet Esthetics, Inc.
01 2010 - 04 2018
  • Developed and maintained successful relationships with vendors, suppliers, and customers,
  • Stayed up to date on industry standards and had knowledge of products in ever changing market.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Administrative Assistant to Bank Examiner

Arkansas State Bank Department
02 2007 - 12 2009
  • Maintained and Updated Policies and Procedures.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into department.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.

Education

Business Management/Marketing

University of North Alabama
Florence, AL

Skills

  • Attention to Detail
  • Cold-Calling
  • Lead Qualification
  • Salesforce and CRM Software Proficiency
  • Objection Handling
  • Email Outreach
  • Analytical Thinking
  • Problem Resolution
  • Customer Service

Timeline

Sales Development Representative

OutBoundView
04 2022 - 02 2023

Transfer Agent/Customer Service Representative

Seniorcare USA
06 2020 - 04 2022

Office Manager

Bionet Esthetics, Inc.
01 2010 - 04 2018

Administrative Assistant to Bank Examiner

Arkansas State Bank Department
02 2007 - 12 2009

Business Management/Marketing

University of North Alabama

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Hilary Mabry