Hilary Alexander

Thru Sales Force created tickets and direct email, provide buyouts/upgrade quotes, sales inquiries, leasing invoices, existing leasing docs and usage report to sales team for potential customer upgrading. Review and calculate needed funding for customer proposals, entering credit applications in leasing partner portals and provide determinations to sales team. Create new sales order in Eautomate and send funding invoice to leasing partner upon delivery of new unit(s). Maintain Eautomate lease console with new lease setup and terminating or updating old leases and providing maintenance contracts to contracts team for Eautomate setup. Support sales team with existing lease docs, invoices along with general support questions relating to new and existing leases. Liaison for sales with leasing partner inquiries. Support other departments with answers to general questions.

• Verify customer credit applications and submit to leasing partners for approval, following up to ensure timely response. Provide information to sales team and manager regarding decision of credit applications. Log all information into Excel spreadsheet. Complete Buyout Request Form from sales including buyout and trade up financials for potential upgrading of existing leases to new leases, providing information to sales and sales manager. Create and provide invoice to leasing partner for funding and follow up timely. Track buyouts with AP/AR to ensure paid timely, schedule carrier for lease returns. Update Funding Report, Maturity Report and Lease return Spreadsheet. Create new lease in Eautomate and update lease return/buyout status accordingly.

• ADMIN OPS SPECIALIST: Enter, track, and scheduled delivery for all orders processed within the Branch. Ensure that all order and contract paperwork are in compliance with company policies and procedures and adheres to J-SOX requirements. Set-up and maintained all master data records for customers processed within Branch. Reviewed and pre-edit orders prior to submitted to Corporate. Set-up maintenance contracts and executed all related billing functions. Reviewed and monitored lease funding and follow-up as needed to ensure payment is received and processed.
• DISPATCH SUPPLIES CUSTOMER SERVICE: Fast paced inbound customer service for supplies and service. Create service calls and place supply orders in Eautomate. Daily entering of technician end of day data, service logs and parts usage, record keeping and daily/monthly filing. Assist Meter, Contracts and Parts Departments as needed.

• Delegate service calls and dispatch up to 25 Miami-Dade County technicians with 2-4 hour service response time. Fast paced inbound customer service. Daily entering of technician end of day data, service logs and parts usage, record keeping and daily/monthly filing. Reporting to Field Managers and Service Manager. Work closely with sales team and after market supplies.

• Executive Assistant to Sr. VP of Construction. Schedule meetings and travel arrangements, correspondence, meeting dictation, create spreadsheets, handle classified company information and monthly profile performance records. Administrative Assistant to VP of Purchasing, create contracts for community amenities, adding addendums and updating contracts. Schedule meetings with trade partners.

• Independently operated Multi-Company Office. A/P, Human Resources, Benefits and Payroll Administrator to all companies. Field Scheduling and Dispatch for 40+ employees. Daily Correspondence. Weekly A/P check runs. Ordering Company Supplies. Certificates of Insurance. Work directly with Controller & CPA for Quarterly/Yearly Tax and Payroll/Insurance preparation, auditing and reporting. Maintain all company equipment files and maintenance scheduling. A/R Check logging and Bank Deposits. Assistant to Accounts Receivable.