Summary
Overview
Work History
Education
Skills
References
Timeline
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Hilary Blue

Lewiston,ME

Summary

Hardworking employee with customer service, multitasking, time and employee management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

AML Financial Crimes Risk Investigator

TD Bank NA
Lewiston, ME
08.2022 - Current
  • Conducted investigations into potential fraud, money laundering and cybercrime cases.
  • Prepared detailed investigative reports outlining findings, conclusions, recommendations and legal implications.
  • Analyzed customer financial data to identify suspicious transactions or patterns of behavior.

Team Manager/Supervisor/Team Leader

TD Bank NA
Lewiston, Maine
04.2013 - 08.2022
  • Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
  • Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
  • Evaluated existing systems and procedures for effectiveness; identified opportunities for improvement; developed plans for implementation.
  • Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Delegated work assignments and prioritized tasks.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised team of 15 employees in daily operations.

Fraud/ACH/Direct Banking Specialist

TD Bank NA
Lewiston, ME
02.2001 - 04.2013
  • Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
  • Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
  • Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
  • Researched customer inquiries regarding account balances, interest rates, fees.
  • Provided customer service and support to clients regarding banking products and services.
  • Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
  • Educated customers on banking policies, procedures, and digital banking platforms.
  • Monitored and reported suspicious activities to comply with anti-money laundering regulations.

Branch Teller

Peoples Heritage Bank
Lewiston, ME
04.2000 - 02.2001
  • Ordered cash from Federal Reserve Bank as needed to maintain adequate supply of currency at the branch.
  • Processed deposits, withdrawals, transfers and loan payments accurately and efficiently.
  • Balanced cash drawer daily and maintained accurate records of transactions.
  • Answered incoming telephone calls in a courteous manner; referred calls to appropriate personnel when necessary.
  • Maintained a professional attitude when dealing with difficult customers or situations.
  • Cross-sold bank products such as savings accounts, checking accounts, credit cards.
  • Built and maintained client relationships through quality, personalized interactions.

Education

Some College (No Degree) -

University of Southern Maine
Portland, ME

Skills

  • Fraud investigation and analysis
  • Regulatory compliance
  • Data analysis and reporting
  • Risk assessment strategies
  • Customer service excellence
  • Effective communication skills
  • Investigative techniques and methodologies
  • Anti-money laundering practices
  • Microsoft Excel proficiency
  • Time management and prioritization
  • Team collaboration
  • Multitasking abilities
  • Adaptability and flexibility
  • Attention to detail

References

References available upon request.

Timeline

AML Financial Crimes Risk Investigator

TD Bank NA
08.2022 - Current

Team Manager/Supervisor/Team Leader

TD Bank NA
04.2013 - 08.2022

Fraud/ACH/Direct Banking Specialist

TD Bank NA
02.2001 - 04.2013

Branch Teller

Peoples Heritage Bank
04.2000 - 02.2001

Some College (No Degree) -

University of Southern Maine

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