Hilary Brooks
Milton,FL
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, skilled in investigation documentation and personnel screening. Proven ability to remain calm under pressure while effectively managing emergency situations. Recognized for implementing safety protocols that enhanced security measures and fostered a safe environment for all stakeholders.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Investigated suspicious activities and persons to maintain security of premises.
Security Officer
Signal
07.2025 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
Child Protective Investigator
Department of Children and Family Services
11.2024 - 12.2025
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
911 Dispatcher
City of Milton Police Department
01.2020 - 11.2024
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Security Officer
Securitas Security Services USA
03.2019 - 09.2022
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Detention Deputy
Santa Rosa County Sheriff's Office
10.2016 - 07.2020
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed inmates by taking photographs and fingerprints.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Regularly conducted security and sanitation checks.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Processed visitors and attorneys arriving to see prisoners.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Verified identification using specialized databases and methods such as fingerprinting.
- Provided counseling and guidance to inmates to boost wellbeing.
- Supervised and controlled behavior of numerous inmates.
- Responded promptly to emergency situations and provided medical aid.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
Control Room Operator
Santa Rosa County Sheriff's Office
09.2015 - 01.2016
- Inspected plant activities on screens and computers to identify and troubleshoot issues.
- Initiated pump and delivery schedule changes, monitored tank inventories, meter counts, line pressures and temperatures for maximum equipment capacity.
- Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
- Operated control panels to regulate turbine load and maintain proper steam temperature and pressure.
Education
Bachelor of Arts - Business Management
Pensacola State College
Pensacola, FL04-2024
Associate of Arts - Criminal Justice
Pensacola State College
Pensacola, FL08-2015
High School Diploma -
J.M. Tate High School
Cantonment, FL05-2006
Skills
- Investigation documentation
- Identification verification
- Arrest procedures
- Personnel screening
Timeline
Security Officer
Allied Universal Security Services
12.2025 - Current
Security Officer
Signal
07.2025 - Current
Child Protective Investigator
Department of Children and Family Services
11.2024 - 12.2025
911 Dispatcher
City of Milton Police Department
01.2020 - 11.2024
Security Officer
Securitas Security Services USA
03.2019 - 09.2022
Detention Deputy
Santa Rosa County Sheriff's Office
10.2016 - 07.2020
Control Room Operator
Santa Rosa County Sheriff's Office
09.2015 - 01.2016
Bachelor of Arts - Business Management
Pensacola State College
Associate of Arts - Criminal Justice
Pensacola State College
High School Diploma -
J.M. Tate High School