Hilary Castro
Buffalo
Summary
Dynamic and detail-oriented professional with extensive experience at McDonald's, excelling in food preparation and customer service. Proven ability to manage multiple orders efficiently while maintaining high standards of cleanliness and organization. Skilled in cooking and multitasking, consistently enhancing customer satisfaction through quality meal delivery and effective teamwork.
Overview
2024
2024
years of professional experience
Work History
Cook/cashier
McDonald's
2024 - 02.2024
- Prepared and cooked menu items according to established recipes and safety standards.
- Operated kitchen equipment including fryers, grills, and ovens efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure timely food service during peak hours.
- Followed food safety guidelines to minimize risks of contamination or spoilage.
- Adapted quickly to changing customer demands, ensuring satisfaction with meal quality.
- Engaged in ongoing training to enhance cooking techniques and product knowledge.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Cashier/stocker
Braymiller Market
2023 - 07.2023
- Processed customer transactions accurately and efficiently at point-of-sale system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Handled cash, credit, and electronic payments while adhering to security protocols.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Resolved customer issues promptly, fostering a positive shopping environment.
- Managed inventory levels at the register to minimize stock discrepancies.
- Implemented best practices for cash handling, improving transaction efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Eats Community High School
820 Northampton St, Buffalo, NY 1421106.2022
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Frying
- Surface cleaning
- Supply restocking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cook/cashier
McDonald's
2024 - 02.2024
Cashier/stocker
Braymiller Market
2023 - 07.2023
High School Diploma -
Eats Community High School