Hilary Cooper
Dayton,OH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant (Fertility Clinic)
Innovation
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Administrative Office Coordinator
Dayton Children's
01.2022 - 01.2024
- Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
- Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
- Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
- Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
- Optimized workflow processes to improve overall departmental efficiency using time-saving software tools like project management applications or spreadsheet templates.
- Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
- Streamlined office operations by implementing efficient filing systems and organizing documents.
- Enhanced team productivity by coordinating schedules, meetings, and travel arrangements for multiple staff members.
- Improved communication between departments by facilitating inter-departmental meetings and providing clear documentation of decisions made.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Prepared detailed documents and reports in adherence administrative processes.
OB Technician
Premier Health
09.2011 - 12.2021
- Contributed to efficient hospital operations by stocking supplies and preparing surgical instruments for obstetrical procedures.
- Provided hands-on assistance during labor, enabling physicians to focus on critical decisionmaking.
- Performed neonatal assessments immediately after birth to identify any health concerns requiring immediate attention or intervention.
- Assisted in the monitoring of fetal heart rates, contributing to timely interventions when necessary.
- Enhanced patient care by assisting with obstetric procedures and surgeries.
- Supported breastfeeding initiatives by providing education, resources, and assistance to new mothers.
- Provided support for laboring mothers, resulting in a more comfortable birthing experience.
- Managed workflow in busy labor and delivery units while prioritizing urgent cases effectively.
- Participated in ongoing training opportunities to stay current with best practices.
- Assisted physicians with cesarean sections, ensuring optimal outcomes for both mother and child.
- Facilitated communication between patients, doctors, nurses, midwives, doulas, supporting a collaborative approach to maternity care.
- Utilized medical software to document and track patient progress.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Performed diagnostic tests and reported results to healthcare providers.
Program Coordinator
Kettering Health
01.2005 - 10.2009
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw staff schedules and assignments to handle programming demands.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Education
Sinclair Community College
Dayton, OHSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Direct patient care
- Data entry
- Office administration
- Administrative support
- Organizational skills
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
- Scheduling coordination
- Event coordination
- Expense reporting
- Travel coordination
- Customer relationship management
- Problem resolution
- MS office
- Teamwork and collaboration
Certification
CPR/First Aid
Timeline
Medical Assistant (Fertility Clinic)
Innovation
01.2024 - Current
Administrative Office Coordinator
Dayton Children's
01.2022 - 01.2024
OB Technician
Premier Health
09.2011 - 12.2021
Program Coordinator
Kettering Health
01.2005 - 10.2009
CPR/First Aid
Sinclair Community College
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