Hilary Domangue
Houma,LA
Summary
Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.
Overview
24
24
years of professional experience
Work History
PreNeed Consultant
PFP PreNeed Funeral Programs
Houma, LA
04.2021 - Current
- Reviewed existing policies and procedures to suggest necessary improvements.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Manager/ Sports Director
Sunburst Media
Houma, LA
02.2001 - Current
- Established and maintained effective communication with staff
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Administered employee discipline through verbal and written warnings.
- Implemented successful business strategies to increase revenue and target new markets.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, trained and empowered employees to achieve key performance
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently
- Recognized by management for providing exceptional customer service
- Assisted in fundraising efforts to secure resources needed for operating the program successfully
Program Coordinator
South Central Planning & Development
Houma, LA
10.2019 - 04.2021
- Incorporated information about coverage goals, available time and viewer demographics to optimize schedule programming.
- Prepared reports on progress towards program goals for management review.
Education
Some College (No Degree) - General Studies
Nicholls State University
Thibodaux, LASkills
- Exceptional communication skills
Accomplishments
- Rewarded consistently for meeting and exceeding goals.
Affiliations
- I’ve been heavily involved in community activities for decades. Former President of Houma Terrebonne Rotary Club and Houma Sunrise Club. Have coordinated and assisted in fundraising efforts for numerous non profits. Raise monies every year for Mary Bird Perkins Cancer Center.
Timeline
PreNeed Consultant
PFP PreNeed Funeral Programs
04.2021 - Current
Program Coordinator
South Central Planning & Development
10.2019 - 04.2021
General Manager/ Sports Director
Sunburst Media
02.2001 - Current
Some College (No Degree) - General Studies
Nicholls State University