Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Dyer

Forsyth,GA

Summary

Responsible mother pursuing flexible part-time employment that is highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ability to think outside the box, multi-task, and exhibit patience in high stress environments.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
Forsyth, GA
03.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Adhered to health department regulations concerning sanitation standards.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Homemaker

Self-employeed
Forsyth, GA
02.2021 - Current
  • Meal preparation, including grocery shopping and cooking for the family.
  • Planned birthday parties and other special events for the family.
  • Performed housekeeping duties such as laundry, vacuuming, dusting, mopping floors.
  • Teach basic life skills such as brushing teeth, getting dressed independently, tying shoes.
  • Supervised outdoor playtime while ensuring safety of all involved.
  • Developed positive relationships with each child in order to create a safe environment.
  • Created nurturing, safe environments to promote emotional, social, and intellectual growth.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided instruction in core academic subjects such as math, science, language arts, social studies, and foreign languages.
  • Developed individualized lesson plans for each child based on their educational needs and abilities.
  • Created engaging activities to facilitate learning, critical thinking, and problem-solving skills.
  • Encouraged self-motivation among siblings by setting achievable goals.
  • Created and managed budgets for household goals
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.

Preschool Teacher

Bethany Baptist Church Preschool
Mcdonough, GA
07.2023 - 05.2024
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Assisted in providing a safe and secure environment for children.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Encouraged critical thinking skills through problem solving activities.
  • Provided individual attention to each student as needed during class time.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.
  • Implemented hands-on, play-based strategies for experiential learning.

Corporate Travel Consultant

BCD Travel
Milledgeville, GA
03.2017 - 02.2021
  • Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
  • Provided customer service support to clients while they are traveling on business trips.
  • Assisted in the planning of complex international travel arrangements.
  • Researched and provided cost-effective options for corporate travel needs.
  • Coordinated meetings and conferences both domestically and internationally.
  • Utilized automated systems to book reservations and track expenses related to corporate travel.
  • Provided guidance and advice on visa requirements for international destinations.
  • Managed the availability of flight seats through strategic seating plans.
  • Processed ticket refunds or exchanges when necessary due to flight cancellations or delays.
  • Responded quickly and efficiently to customer inquiries about their upcoming business trips.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Made travel reservations involving flights, hotel and rental cars.
  • Worked with groups, couples and executive clients to arrange travel arrangements.
  • Booked transportation, coordinated schedules and organized conferences and meetings for business professionals.
  • Delivered superior customer service to clients to foster lasting rapport and secure new assignments.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Coordinated with vendors to ensure optimal quality of service during events.
  • Researched potential venues and negotiated rates for clients.
  • Created detailed reports outlining all aspects of the meeting planning process.
  • Maintained accurate records of all activities related to the planning process.

Au Pair

Contracted
Guelph, Ontario, Canada
01.2017 - 03.2017
  • Organized playdates and activities for the children, ensuring their safety at all times.
  • Provided transportation to school, extracurricular activities, and other appointments.
  • Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
  • Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
  • Participated in family events such as birthday parties or holidays celebrations.
  • Helped children develop social skills through positive reinforcement of behavior.
  • Managed light housekeeping duties including laundry, grocery shopping and errands.
  • Facilitated communication between parents and kids when needed.
  • Developed strong relationships with families by exhibiting professionalism throughout employment period.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.

Au Pair

Contracted
Hobart, Tasmania, Australia
04.2016 - 10.2016
  • Organized playdates and activities for the children, ensuring their safety at all times.
  • Provided transportation to school, extracurricular activities, and other appointments.
  • Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
  • Taught basic life skills such as personal hygiene, manners, politeness and respect for others.
  • Participated in family events such as birthday parties or holidays celebrations.
  • Helped children develop social skills through positive reinforcement of behavior.
  • Managed light housekeeping duties including laundry, grocery shopping and errands.
  • Facilitated communication between parents and kids when needed.
  • Developed strong relationships with families by exhibiting professionalism throughout employment period.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.

Education

Associate of Applied Science - Baking And Pastry

Le Cordon Bleu
Tucker, GA
03-2016

Skills

  • POS Systems
  • Opening and closing duties
  • Performance Improvement
  • Professional Demeanor
  • Exceptional customer service
  • Conflict Mediation
  • Solid problem solver
  • Adaptive and creative
  • Friendly and outgoing
  • Inventory Management
  • Team Player
  • Active listener
  • Positive and professional
  • Speedy and efficient
  • Team Leadership
  • Executive Travel
  • Global destinations
  • Regulations and compliance
  • Team Oversight
  • High volume environments
  • Data Entry
  • Complaint resolution
  • Payment Processing
  • Report Preparation
  • Customer Relationship Management
  • Inbound phone calls
  • Call control skills
  • Gathering information
  • Appointment Scheduling

Timeline

Barista

Starbucks
03.2024 - Current

Preschool Teacher

Bethany Baptist Church Preschool
07.2023 - 05.2024

Homemaker

Self-employeed
02.2021 - Current

Corporate Travel Consultant

BCD Travel
03.2017 - 02.2021

Au Pair

Contracted
01.2017 - 03.2017

Au Pair

Contracted
04.2016 - 10.2016

Associate of Applied Science - Baking And Pastry

Le Cordon Bleu

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Hilary Dyer