Hilary Espinal
Summary
Highly motivated and sales-minded professional with a background in customer service and interpersonal skills and two years of experience maintaining positive relationships with clients. Skilled with computer.
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
7
7
years of professional experience
Work History
property manager
Public storage
09.2024 - Current
- Oversee daily operoperations of the building ensuring smooth and efficient service such as building maintenance, handling cash transactions, inventory, etc.
- provide exceptional customer service addressing any concerns and issues that might arise .
- In charge of managing 4 locations a week in the Brooklyn district.
- coach, train, motivate team to achieve exceed weekly performance and store goals/ sale growth .
- Office expressing- managing incoming calls, Keeping track of visitor logs, files, and other relevant documentation. , handing paperwork, managing schedules,
- Responsible for working independently and as a team to provide excellent service
Manager
Bed Bath and Beyond
07.2022 - 01.2024
- Served existing accounts
- Obtained orders
- Established new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
- Greeted customers, answered questions, helped customers locate items, and provided advice or recommendations.
- Operated scanners, scales, cash registers, and other electronics.
- Accepted payments and ensured all prices and quantities were accurate and provided a receipt to every customer.
- Provided daily count of funds at the beginning and end of each shift
cashier
El Rinconcito restaurant
11.2021 - 07.2022
- Completed merchandise transactions for customers
- Provided communication, understanding, and problem resolution to set customer needs
- Familiarized myself with merchandise codes to ensure proper checkout of customers
- Excellent customer service that met the companies brand
Child care/ supervisor
University settlement
01.2020 - 08.2021
- Supervisor for youth interns, assistant coaches
- Evaluate employees skills, performance, and provide feedback.
- Flag football, softball coach for middle school
- Schedule/ organized game dates, park lisscends, managed team, sport practice dates.
- Conflict resolution , time management, decision making.
Rockaway Home Care
01.2019 - 09.2020
- Performed daily cleaning of the patient's home including laundry
- Prepared nutritious meals for the patient's dietary needs
- Assisted patient with daily hygiene needs including bathing, changing of clothes, and skincare routine
- Assisted with the patient's daily exercise routine
- Tracked patient's daily medications and ensured they were properly taken
- Accompanied patient to appointments, supermarket visits, bank visits, and other daily needs
- Assisted patient with completing paperwork for various medical and personal needs
- Translated documents, emails, phone calls, and in-person interactions
- Assisted with various errands that may have required assistance
Education
High School Diploma -
High School For Health Professions And Human Services
345 E 15th St, New York, NY 1000306-2021
Skills
- 2 years of front desk and answering phone experience
- 3 years of Management / Supervisor
- 2 year Cashiers,
- Customer Services,
- Experience in Microsoft Office Word, Microsoft Drive, and PowerPoint Google Documents, Google Sheets, Google slides
- Flexible, Conflict Resolution, Communication skills
- Works well under pressure, Leadership, Active listening Teamwork, Creativity
- Communication skills
- Time management
- Positive attitude
- Bilingual- spanish
Timeline
property manager
Public storage
09.2024 - Current
Manager
Bed Bath and Beyond
07.2022 - 01.2024
cashier
El Rinconcito restaurant
11.2021 - 07.2022
Child care/ supervisor
University settlement
01.2020 - 08.2021
Rockaway Home Care
01.2019 - 09.2020
High School Diploma -
High School For Health Professions And Human Services
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