Hilary Facenda
Brooklyn,NY
Summary
Four years of experience in verifying complex data such as, maintaining and producing monthly reports. As well expeditious typing skills, an eye for detail, and the ability to keep clients and employers happy. Specializing in working in fast-paced environments, handling confidential paperwork, administering medication and providing quality patient care. Team-oriented with proven ability to create positive rapport with patients, family, and staff.
Overview
8
8
years of professional experience
Work History
ILST
Cerebral Palsy Of New York State
Queens, NY
05.2020 - Current
- Provides training in areas of each individual’s daily life such as socialization, travel training, budgeting, shopping and work related skills development
- Provides training in accordance with valued outcomes specified by each specific Program Plan and Individualized Service Plan
- Adherence to all rules, regulations, policies and procedures of Federal, State, and Agency Programs
- Responsible to report information regarding people's wellbeing to their designated supervisor re: advocacy, health, and emotional issues
- Communicate any or all issues towards the professional
- Responsible for assessments, development, and writing of the Day Habilitation plans and addendums as needed
- Also responsible for attendance records, transportation data, daily documentation, monthly summaries, and prepare for and attend annual and semi-annual reviews of the Individualized Service Plans (ISP)
- Responsible for all mandated/required documentation in the individuals case records.
DIRECT Support Professional
DSP, AHRC
Bayside, NY
06.2017 - 05.2020
- Supported people with intellectual and developmental disabilities in community participation, advocacy, and building meaningful relationships
- Administered medication in conformance with state regulations and specific training
- Implemented and documented Individual Residential Habilitation Outcomes on a daily basis
- Assisted and provided training in personal hygiene and grooming, self-care, travel, general household management, cooking and nutrition, laundry, decision making, and appropriate social skills to the individuals supported
- Maintains confidential information regarding the individual and/or his/her family
- Promotes integration, independence, individualization and productivity while working with the individual
Front Desk Supervisor, Planet
Fitness
Brooklyn, NY
04.2013 - 02.2015
- Help to promote a Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies
- Execute retail transactions with accuracy and drive sales goals
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
- Greet guests as they entering and exiting the club; assisting them with any questions or concerns as they check in
- Perform prospective member calls and tours; assessing their membership needs
- Track KPI’s to identify areas of strengths and opportunities; game plan with club manager
- Assist in resolving employee concerns
- Lead team members to complete assigned tasks in a safe and efficient manner.
Education
High School Diploma -
THOMAS JEFFERSON
Brooklyn, NY06.2015
Skills
- Bilingual
- Customer service
- Interpersonal Skills
- Organization and Time Management
- Flexible and Adaptable
- Analytical and Critical Thinking
- Solution oriented
- Data Entry
- Active Listening
- G-Suite
Timeline
ILST
Cerebral Palsy Of New York State
05.2020 - Current
DIRECT Support Professional
DSP, AHRC
06.2017 - 05.2020
Front Desk Supervisor, Planet
Fitness
04.2013 - 02.2015
High School Diploma -
THOMAS JEFFERSON
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