Hilary Farias
Clarksville,TN
Summary
Experienced in efficiently managing overdue accounts and resolving payment issues. Leveraging negotiation skills and strong customer relations to achieve successful debt recovery. Deep understanding of industry regulations and collection techniques ensuring compliance and effectiveness. Proven track record in navigating complex financial situations. Dedicated to delivering optimal results for clients and the company.
Overview
4
4
years of professional experience
Work History
ACS SBSE Collections Representative
Department of Treasury/ Internal Revenue Service
04.2024 - 02.2025
- Completed full Automated Collections System training Phases 1- 3
- Worked on Delinquent Taxpayer accounts ranging from $0- $999,999.99
- Worked on Small Business accounts ranging between $0- $25,000.00
- Interprets and applies basic tax laws, regulations, and collection techniques to assess, inform, advise, and collect taxes and related liabilities
- Researches and analyzes relevant information to resolve defined collection issues and takes necessary corrective actions to close accounts, explaining the steps taken
- Contacts taxpayers or their representatives in response to IRS inquiries about specific delinquent accounts, addressing concerns and providing clear explanations
- Responds to taxpayer inquiries generated by notices or internal assignments, offering detailed information on their case
- Advises taxpayers on potential enforcement actions if they fail to file returns or pay tax liabilities, encouraging voluntary compliance with tax laws
- Assisted new hires with post ACS Phase training, which reinforced material learned for customer assistance as well as expedited account resolution
- Prepared and provided Procedural Updates 'Alerts' during weekly team meetings, resulting in new methods and procedures being used to resolve delinquent accounts
- Counseled debtors on payment options and arranged installment agreements.
Pharmacy Technician
Walgreens
05.2022 - 04.2024
- Protected Personal Information management
- With Pharmacist approval proficiently and accurately perform dosage calculations, prepare prescriptions, and dispense medications
- Resolve and research dosage conflicts, insurance discrepancies
- Ensure patient safety
- Manage 40+ patient calls per day
- Taught employees functional Spanish and translated for customers who needed assistance, which improved relations with our customer base
- Suggested company programs to customers for convenience of travel and time
Real Estate Intern
Pinnacle City Living
08.2021
- Client account management
- Data Entry of financial personal information
- File Organization
Sales Associate
Walmart
12.2021 - 02.2022
- Cashier
Parent Coordinator Assistant
High School for Environmental Studies
07.2021 - 08.2021
- Student Counselor
- Data Entry of protected personal information
- Administrative and Teacher's Assistant
- Recommended an effective administrative filing system, which improved student management
Education
High School Diploma -
City College Academy Of The Arts
New York, NY06.2021
Skills
- Bilingual
- Multitasking
- Adaptability
- Strategy
- Work well under pressure
- Outbound calling
- Problem-solving skills
- Listening skills
- Team player
Timeline
ACS SBSE Collections Representative
Department of Treasury/ Internal Revenue Service
04.2024 - 02.2025
Pharmacy Technician
Walgreens
05.2022 - 04.2024
Sales Associate
Walmart
12.2021 - 02.2022
Real Estate Intern
Pinnacle City Living
08.2021
Parent Coordinator Assistant
High School for Environmental Studies
07.2021 - 08.2021
High School Diploma -
City College Academy Of The Arts
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