Hilary Flowers
Lubbock,TX
Summary
Dynamic professional with extensive experience as a Correctional Officer at MTC Corrections, adept in conflict resolution and inmate supervision. Proven ability to enhance safety through vigilant monitoring and effective de-escalation techniques, significantly reducing contraband incidents. Strong problem-solving skills and a commitment to maintaining a secure environment make me a valuable asset.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
14
14
years of professional experience
Work History
Correctional Officer
MTC Corrections
05.2023 - 10.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Electric Meter Technician
Arrowhead LLC
01.2021 - 05.2023
- Enhanced team collaboration by actively participating in regular meetings, providing input on process improvements, and sharing best practices.
- Assisted in inventory management by closely tracking stock levels of essential tools, equipment, and spare parts, ensuring availability when needed.
- Reduced energy theft incidents through diligent monitoring of usage patterns and prompt investigation of suspicious activity reports.
- Performed detailed inspections on electric meters for early detection and resolution of potential problems, ensuring reliable service.
Apprentice Lineman
Plaska Transmission Line Construction
05.2018 - 12.2020
- Positioned boom trucks and man lifts to reach lines, transformers, and existing connections.
- Assisted Journeyman Lineman with work to learn trade and practice techniques.
- Expanded skill set through hands-on experience with various tools, machinery, and techniques used in the field of power line work.
- Developed proficiency in operating heavy machinery such as bucket trucks, digger derricks, and boom lifts to complete various tasks on the job site.
Tree Clearance Forman
Big V Construction
02.2015 - 04.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Call Center Representative
Convergys
01.2011 - 01.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Science - Science
Clarendon
Clarendon, TX05-2008
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Problem-solving skills
- Customer support
- Customer service
- Data entry
- Verbal and written communication
Accomplishments
In the military, i recieved alot of necessary training in order to defend my country when necessary. I have used alot of that training i recieved in the miltary in my own personal life. Im hard working and I am loyal
Timeline
Correctional Officer
MTC Corrections
05.2023 - 10.2024
Electric Meter Technician
Arrowhead LLC
01.2021 - 05.2023
Apprentice Lineman
Plaska Transmission Line Construction
05.2018 - 12.2020
Tree Clearance Forman
Big V Construction
02.2015 - 04.2018
Call Center Representative
Convergys
01.2011 - 01.2013
Associate of Science - Science
Clarendon
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