Hilary Gallegos
Knoxville,TN
Summary
Dedicated professional with history of meeting goals, utilizing consistency and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance an organization's strategic vision.
Overview
12
12
years of professional experience
Work History
Professional Marital and Family Therapist
Hilary Gallegos, LMFT PLLC
Maryville, United States
10.2021 - Current
- Mediated conflicts within families to clarify and resolve underlying issues.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationships with clients.
- Assisted clients in locating resources for housing services and financial assistance.
- Maintained accurate and thoroughly documented notes and client records in accordance with licensing standards.
- Delivered counseling services to families and couples dealing with familial issues.
- Encouraged individuals and family members to develop and use skills and strategies for constructively confronting problems.
- Collaborated with social services, referral sources and other treatment professionals to meet patient care needs.
Mental Health Educator
Mental Health Association Of East Tennessee
Knoxville, TN
05.2019 - 05.2021
- Treated clients and families with respect and dignity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Trained and mentored new personnel hired.
- Collaborated and implemented training information of the most current data in the field for teaching students across East Tennessee.
- Diligently educated and maintained records in a timely manner.
- Traveled extensively to 12 counties on a weekly basis while managing expenses and tracking mileage for director's report.
- Managed crisis with administrative staff and educators when requested.
Training Specialist/Counselor-in-Training
Blount Memorial Hospital's Counseling And Concern
Maryville, Tennessee
08.2012 - 07.2018
- Conducted an assessment scale to assess clients skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to director to enhance effectiveness
- Traveled to workplace locations to conduct training onsite.
- Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
- Coordinated administrative functions necessary to deliver and document training programs.
- Prepared videos for online and remote instruction.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Utilized cross-training techniques to boost productivity and collaborated with each team member their skills set.
- Delivered staff and supervisor training covering Drug-Free Workplace, Harassment, and Stress Reduction topics.
- Delivered monthly group education covering Death by Suicide and Parents with Adult Children: Failure to Launch for 3 years.
- Assessed additional needs based on employer request and collaborated with director to meet requirements.
- Counseled a caseload of 26 clients per week and managed their care with additional providers.
- Problem solved and guided wellness techniques for employees and employers to improve productivity in the workplace.
- Collaborated with team to facilitate effective progress and identified my professional weakness, strengths, challenges, and opportunities for further growth.
Event Coordinator Specialist
City Of Sevierville
Sevierville, Tennessee
09.2007 - 10.2010
- Created and maintained event floor plans, logistics, operations and timelines in job-related software.
- Liaised with marketing and PR colleagues to solicit potential clients.
- Brainstormed and implemented efficiency techniques to enhance operation and housekeeping duties.
- Managed administrative logistics with contracted event planning of weddings, fundraisers, concerts, exposition, trade shows, and conventions.
Education
Master of Science - Mental And Behavioral Health Counseling
Carson Newman University
Jefferson City, TN05.2013
Master of Arts - Organizational Business Management
Tusculum University
Greenville, TN12.2005
Skills
- Business Development
- Outcomes Tracking
- Critical Thinking
- Departmental Support
- Administrative Support
- Accounts Payable and Accounts Receivable
- Calendar Maintenance
- Document Organization
- Orientation Sessions
- Complex Problem-Solving
- Individualized Education
- Conflict Resolution
- Daily Timekeeping
Timeline
Professional Marital and Family Therapist
Hilary Gallegos, LMFT PLLC
10.2021 - Current
Mental Health Educator
Mental Health Association Of East Tennessee
05.2019 - 05.2021
Training Specialist/Counselor-in-Training
Blount Memorial Hospital's Counseling And Concern
08.2012 - 07.2018
Event Coordinator Specialist
City Of Sevierville
09.2007 - 10.2010
Master of Science - Mental And Behavioral Health Counseling
Carson Newman University
Master of Arts - Organizational Business Management
Tusculum University
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