Hilary Hernandez
Somers Point,NJ
Summary
Detail-oriented professional with expertise in office management and customer support. Skilled in inventory tracking, calendar management, and scheduling meetings, ensuring seamless operations and enhanced client satisfaction.
Overview
4
4
years of professional experience
Work History
Secretary
Ocean City Fiberglass
Somers Point , NJ
04.2024 - 08.2025
- Managed daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Provided customer support by answering inquiries and directing calls efficiently.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
Restaurant Hostess
Ventura's Offshore Cafe
Northfield , NJ
04.2023 - 03.2024
- Managed seating arrangements efficiently during peak dining hours.
- Coordinated with servers to ensure timely service for all patrons.
- Maintained cleanliness and organization of the host stand and entry area.
- Handled customer inquiries and reservations with professionalism and care.
- Collaborated with kitchen staff to communicate special requests or dietary needs.
Waitress
El Tipico Restaurant
Somers Point , NJ
02.2021 - 04.2023
- Delivered food and beverages promptly to enhance guest satisfaction.
- Resolved customer complaints professionally and efficiently during service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new staff on restaurant procedures and menu items.
- Managed cash register operations, processing payments swiftly and accurately.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
Phone Girl
Micchelli's
Somers Point , NJ
02.2021 - 04.2023
- Managed incoming calls to provide exceptional customer service.
- Assisted customers with product inquiries and order placements.
- Recorded customer information accurately for efficient processing.
- Maintained updated knowledge of products and services offered.
Education
High School Diploma -
Mainland Regional High School
Linwood06-2022
Some College (No Degree) - Education
Atlantic Cape Community College
Mays Landing, NJSkills
- Office management
- Calendar management
- Customer support
- Inventory tracking
- Scheduling meetings
- Time management
- Supply ordering
- Restaurant operations
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Secretary
Ocean City Fiberglass
04.2024 - 08.2025
Restaurant Hostess
Ventura's Offshore Cafe
04.2023 - 03.2024
Waitress
El Tipico Restaurant
02.2021 - 04.2023
Phone Girl
Micchelli's
02.2021 - 04.2023
High School Diploma -
Mainland Regional High School
Some College (No Degree) - Education
Atlantic Cape Community College