Summary
Overview
Work History
Skills
Timeline
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Hilary Hickenbottom

Redlands,CA

Summary

Dedicated and enjoys providing support and assistance to individuals and groups with disabilities. Able to represent the company or agency of employment with professionalism. Experienced in guiding individuals with disabilities due to a family member being disabled.

Overview

11
11
years of professional experience

Work History

Package Handler/ Trainer

FedEx Ground
11.2015 - 01.2024
  • Load/ unload trucks
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Testing Proctor

CRY ROP
10.2017 - 09.2020
  • Secured testing materials and maintained confidentiality of all details.
  • Maintained compliance with test center policies, practices and procedures.
  • Validated appropriate identification to allow admission to testing area.
  • Maintained secure and positive environment conducive to testing.

Customer Service Associate

CRY ROP
01.2013 - 01.2019
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Skills

  • Team player
  • Reliability
  • Emotional support
  • Passion for serving the community
  • Fast learner
  • Verbal and written communication skills

Timeline

Testing Proctor

CRY ROP
10.2017 - 09.2020

Package Handler/ Trainer

FedEx Ground
11.2015 - 01.2024

Customer Service Associate

CRY ROP
01.2013 - 01.2019

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Hilary Hickenbottom