Hilary Holden
Summary
Results-driven professional with a strong work ethic, excelling in fast-paced and collaborative environments. Demonstrated success in surpassing goals and making exceptional team contributions. Adaptability and a passion for success fuel my ability to excel in dynamic work settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ComplianceMate
10.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
FC Associate/Floor Manager
Amazon
07.2017 - 03.2021
- Followed procedures at all times for personal and team safety.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
Phlebotomist
Northwestern Memorial Hospital
07.2016 - 07.2017
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Bachelor of Science - Nursing
Trinity Christian College
Palos Heights, IL05-2029
PBT Certificate - Phlebotomy
Moraine Valley Community College
Palos Hills, IL08-2016
Skills
Exceptional troubleshooter
Ingenuitive and clear thinking
Works excellently under pressure
Superior work ethic
Interacts with people effortlessly
Excels in a fast paced environment
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Customer Service Representative
ComplianceMate
10.2021 - 10.2022
FC Associate/Floor Manager
Amazon
07.2017 - 03.2021
Phlebotomist
Northwestern Memorial Hospital
07.2016 - 07.2017
Bachelor of Science - Nursing
Trinity Christian College
PBT Certificate - Phlebotomy
Moraine Valley Community College
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