Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Kludt

Atlanta,GA

Summary

Experienced Director of Operations proficient in managing Hospitality and Catering operations with exceptional team supervision, project coordination and analytical problem-solving skills. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.

Overview

15
15
years of professional experience

Work History

Director of Operations

Sun In My Belly
03.2022 - Current
  • Oversaw day-to-day operations of the Catering Department and the Cafe
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management and each department head to develop and execute long-term corporate goals and objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Monitored budget and utilized operational resources.

Director of Catering Sales

Sun In My Belly
06.2021 - 03.2022
  • Managed a dynamic team of 10 sales and catering staff members, overseeing their day-to-day activities, performance, and professional development.
  • Booked event facilities and coordinated set up and break down of both dining and kitchen areas.
  • Interviewed and hired employees and established a training program to ensure the successful onboarding and development of new employees.
  • Informed couples about the advantages of Sun in my Belly's Wedding Coordinator services, and upon booking, seamlessly transitioned into the role of Wedding Coordinator ensuring seamless planning, execution, and coordination of all wedding-related activities.

Catering Sales Manager

Sun In My Belly
02.2019 - 06.2021
  • Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
  • Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
  • Determined facility, services and staffing needs to establish framework for successful event execution.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded both quarterly and annual sales goals.

Assistant Property Manager

The Worthing Companies
01.2017 - 02.2019
  • Managed leasing team of three Leasing Consultants.
  • Pre-leased property to 74% within ten months, in spite of challenges due to the City of Atlanta's noisy and delayed construction on the adjacent property.
  • Generated leads for rental properties through cold calls and referrals.
  • Collected and maintained careful records of rental payments, past due balances, evictions and collections.



HR Manager

PeachTree Tents & Events
08.2014 - 11.2016
  • Assisted in recruiting, interviewing, testing, orienting and training new hires.
  • Implemented new policies, including Drug Free Workplace, Employee Referral and Big Brother programs.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Assistant Manager

Zoe's Kitchen Inc.
11.2013 - 08.2014
  • Instrumental in new store opening, including assistance with marketing plans and execution, hiring staff, organizing new location and creating a loyal customer base.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored 21 team members to enhance professional development and accountability in workplace.

General Manager

Sun In My Belly
05.2011 - 11.2013
  • Responsible for the everyday mechanics of running the restaurant, including hiring and training over 40 employees, managing sales and labor costs to ensure maximum profitability and supervising special events to promote an enjoyable guest experience.


Site Manager

Cator Woolford Gardens
10.2010 - 10.2011
  • Served as the Site Manager, responsible for venue preparation for events, which included managing lighting, signage, transportation logistics, and coordinating the arrival of multiple vendors.

Director of Client Services

Knowledge Development Center
10.2010 - 07.2011
  • Functioned as the main contact between the facility, clients, affiliates and Sales Managers by organizing, compiling and tracking the details for each event including contract creation, catering orders, student class counts, courseware shipments and instructor information.

Sales Assistant

Time Magazine
02.2009 - 07.2010
  • Facilitated and acted as a liaison for two Print and Digital Advertising Account Executives, interfacing with clients and agencies in the Midwest region.
  • Maintained daily communication with clients, ensuring they were well-informed about their accounts, including deadlines, billing matters, and rate inquiries.

Education

Bachelor of Arts - Public Relations

Georgia State University
Atlanta, GA
05.2008

Skills

  • Event Coordination
  • Corporate and Wedding Event Expertise
  • Catering Management
  • Social Media Knowledge
  • Contract Logistics
  • New Client Acquisition
  • Catering Marketing
  • Sales Team Development
  • Team Recruiting and Onboarding

Timeline

Director of Operations

Sun In My Belly
03.2022 - Current

Director of Catering Sales

Sun In My Belly
06.2021 - 03.2022

Catering Sales Manager

Sun In My Belly
02.2019 - 06.2021

Assistant Property Manager

The Worthing Companies
01.2017 - 02.2019

HR Manager

PeachTree Tents & Events
08.2014 - 11.2016

Assistant Manager

Zoe's Kitchen Inc.
11.2013 - 08.2014

General Manager

Sun In My Belly
05.2011 - 11.2013

Site Manager

Cator Woolford Gardens
10.2010 - 10.2011

Director of Client Services

Knowledge Development Center
10.2010 - 07.2011

Sales Assistant

Time Magazine
02.2009 - 07.2010

Bachelor of Arts - Public Relations

Georgia State University

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