HILARY LAMMERS
Maple Plain,Mn
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Glen Lake Animal Hospital
01.2022 - 04.2024
- Provided excellent service to clients and clients pets upon check in and check out
- Handled incoming calls on multi phone line and provided customer service both on the phone and in person
- Scheduled appointments with clients, either via phone or email
- Entered all records through EzyVet for the pets, and through paper files
- Pulling vaccines for DVM's, cleaning and preparing rooms prior and after appointments.
Customer Service Representative and assistant
City Cat Clinic
01.2020 - 01.2022
- Specializing in cat friendly area for all clients and kitties
- Provided excellent service to clients and clients cats upon check in and check out
- Handled incoming calls on multi phone line and provided customer service both on the phone and in person
- Scheduled appointments with clients, either via phone or email
- Entered all records through Avamark for the pets, and through paper files
- Pulling vaccines for DVM's, cleaning and preparing rooms prior and after appointments
- Restraining animals for blood draws, vaccines and exams.
Customer Service Representative
Scott Lake Animal Hospital
01.2020 - 01.2021
- Provided excellent service to clients and clients pets upon check in and check out
- Handled incoming calls on multi phone line and provided customer service both on the phone and in person
- Scheduled appointments with clients, either via phone or email
- Entered all records through Avamark for the pets, and through paper files
- Pulling vaccines for DVM's, cleaning and preparing rooms prior and after appointments.
Customer Service Representative
Glen Lake Animal Hospital
01.2019 - 01.2020
- Provided excellent service to clients and clients pets upon check in and check out
- Handled incoming calls on multi phone line and provided customer service both on the phone and in person
- Scheduled appointments with clients, either via phone or email
- Entered all records through Cornerstone for the pets, and through paper files
- Pulling vaccines for DVM's, cleaning and preparing rooms prior and after appointments.
Skills
Qualifications
● Demonstrated ability to provide excellent customer service and experienced in sales
● Highly skilled in building strong relationships and communications with clients, customers and professionals
● Experienced in veterinary medicine, triaging over the phone, assisting DVMs as well
● Working knowledge of government agencies, healthcare system and medical providers
● I have worked with Avamark, Cornerstone, EzyVet and Impremed software programs as well
● Cat specialty training
References
Available Upon Request
Timeline
Customer Service Representative
Glen Lake Animal Hospital
01.2022 - 04.2024
Customer Service Representative and assistant
City Cat Clinic
01.2020 - 01.2022
Customer Service Representative
Scott Lake Animal Hospital
01.2020 - 01.2021
Customer Service Representative
Glen Lake Animal Hospital
01.2019 - 01.2020
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