Hilary Lape

Develop and nurture relationships with 245 clients in Virginia, Maryland, DC and Delaware with regular communication and touchpoints

Oversaw a leadership team of 10 Vice Presidents and Directors, with a total of approximately 300 indirect reports

Developed and implemented annual business plan to ensure proper focus on employee morale, client retention, client growth and profitability

Developed and conducted weekly training for all employees on industry basics, financial oversight and management, technology systems, etc.

Assisted in the development of the annual corporate budget and review of the monthly corporate financial statements

Directly managed three communities, totaling 2,200 units and including a high-rise condominium building, large active adult HOA and a cooperative

Oversaw a team of 6 portfolio managers

Supported managers in budget development and financial review

Team building and career development of direct reports

Attended Board meetings and developed and nurtured relationships with approximately 45 clients.

Conducted Board training sessions

Handled customer service escalations from homeowners, contractors, etc.

Oversaw 2,000 unit homeowners association

Supervised staff of 3 dedicated employees plus all contracts for the association to include swimming pool, landscaping, trash, etc.

Developed the annual budget and reviewed the monthly financial reports to include preparation of a monthly variance report and attendance at monthly finance committee meetings

Organized community events

Rules enforcement to include regular inspections, issuance of violation letters and review of Architectural Modification applications

Developed monthly board packages and facilitated all monthly board meetings

Preparation for and facilitation of annual membership meeting

Management of large maintenance facility

Oversaw fleet of over 30 vehicles

Supervision and support of multiple maintenance teams to include Pathways, Grounds, and Pond teams